{"id":3701,"date":"2023-10-24T12:55:59","date_gmt":"2023-10-24T12:55:59","guid":{"rendered":"https:\/\/www.balkanservices.com\/blog\/?p=3701"},"modified":"2024-04-18T12:03:37","modified_gmt":"2024-04-18T12:03:37","slug":"with-new-bi-tool-lavena-tracks-millions-in-sales-on-five-continents-case-study","status":"publish","type":"post","link":"https:\/\/www.balkanservices.com\/blog\/en\/with-new-bi-tool-lavena-tracks-millions-in-sales-on-five-continents-case-study\/","title":{"rendered":"With new BI tool Lavena tracks millions in sales on five continents [case study]"},"content":{"rendered":"<h1 class=\"wp-block-post-title\">With new BI tool Lavena tracks millions in sales on five continents [case study]<\/h1>\n\n\n<blockquote class=\"wp-block-stackable-blockquote stk-block-blockquote stk-block stk-d9740dd is-style-simple\" data-v=\"2\" data-block-id=\"d9740dd\"><style>.stk-d9740dd{margin-bottom:35px !important}<\/style><div class=\"has-text-align-left stk-block-blockquote__content stk-container stk-d9740dd-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks\">\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-01050fc\" data-block-id=\"01050fc\"><style>.stk-01050fc{top:-50px !important;left:-50px !important;position:absolute !important;opacity:0.2 !important}.stk-01050fc .stk--svg-wrapper .stk--inner-svg svg:last-child{height:100px !important;width:100px !important;opacity:1 !important}.stk-01050fc .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-01050fc .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--theme-palette-color-1,#F6891F) !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-01050fc\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-01050-fc-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-01050-fc-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 50 50\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M19.8 9.3C10.5 11.8 4.6 17 2.1 24.8c2.3-3.6 5.6-5.4 9.9-5.4 3.3 0 6 1.1 8.3 3.3 2.2 2.2 3.4 5 3.4 8.3 0 3.2-1.1 5.8-3.3 8-2.2 2.2-5.1 3.2-8.7 3.2-3.7 0-6.5-1.2-8.6-3.5C1 36.3 0 33.1 0 29 0 18.3 6.5 11.2 19.6 7.9l.2 1.4zm26.4 0C36.9 11.9 31 17 28.5 24.8c2.2-3.6 5.5-5.4 9.8-5.4 3.2 0 6 1.1 8.3 3.2 2.3 2.2 3.4 4.9 3.4 8.3 0 3.1-1.1 5.8-3.3 7.9-2.2 2.2-5.1 3.3-8.6 3.3-3.7 0-6.6-1.1-8.6-3.4-2.1-2.3-3.1-5.5-3.1-9.7 0-10.7 6.6-17.8 19.7-21.1l.1 1.4z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-f1ba62b\" data-block-id=\"f1ba62b\"><style>.stk-f1ba62b .stk-block-text__text{font-size:20px !important}@media screen and (max-width:999px){.stk-f1ba62b .stk-block-text__text{font-size:20px !important}}<\/style><p class=\"stk-block-text__text\"><strong>&nbsp;<\/strong>\u201c<em>Making business decisions is an important and complex process that poses challenges to the management of the company. Making the right decisions is a guarantee for the survival of the business, and making the right decisions quickly is the key to the development of the company&#8220;<\/em> &#8211; Konstantin Shalamanov, CEO of Lavena AD<\/p><\/div>\n<\/div><\/div><\/blockquote>\n\n\n\n<p><a href=\"https:\/\/www.balkanservices.com\/blog\/s-nov-bi-softuer-lavena-prosledyava-prodazhbi-za-milioni-na-pet-kontinenta-case-study\/#\" data-type=\"link\" data-id=\"https:\/\/www.balkanservices.com\/blog\/s-nov-bi-softuer-lavena-prosledyava-prodazhbi-za-milioni-na-pet-kontinenta-case-study\/#\">Lavena<\/a> is one of the pioneers in the cosmetics industry in Bulgaria. A company with <strong>60 years of history<\/strong>, which imposes its brands on <strong>5 continents and in over 40 countries<\/strong> around the world. Apart from the popular products for children and babies &#8222;Bochko&#8220;, the company also owns the brands &#8222;My Nature&#8220;, &#8222;Bebble&#8220;, &#8222;Maternea&#8220;, &#8222;My Rose&#8220;, &#8222;Kiki&#8220;, &#8222;Working Hands&#8220;, &#8222;Hands@Work&#8220;, &#8222;Footness&#8220; and &#8222;Sport Ready&#8220;<\/p>\n\n\n\n<blockquote class=\"wp-block-stackable-blockquote stk-block-blockquote stk-block stk-2346d26 is-style-default\" data-v=\"2\" data-block-id=\"2346d26\"><div class=\"has-text-align-left stk-block-blockquote__content stk-container stk-2346d26-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks\">\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-313d3bd\" data-block-id=\"313d3bd\"><style>.stk-313d3bd .stk--svg-wrapper .stk--inner-svg svg:last-child{height:46px !important;width:46px !important;opacity:0.6 !important}.stk-313d3bd .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-313d3bd .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--theme-palette-color-1,#F6891F) !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-313d3bd\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-313-d-3-bd-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-313-d-3-bd-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 50 50\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M9.4 14.6c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.3.9 7.3 2.7 2 1.8 3 4.2 3 7.3 0 1.9-.5 3.6-1.4 5.1-.9 1.5-2.2 2.7-3.8 3.6s-3.3 1.3-5.1 1.3c-4.1 0-7.3-1.6-9.5-4.9C.9 36.9 0 33.5 0 29.4c0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.3 1.3-6.2 3.5-8.7 6.4zm27.5 0c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.4.9 7.4 2.7 2 1.8 3 4.2 3 7.3 0 2.8-1 5.2-3 7.1-2 1.9-4.4 2.9-7.3 2.9-4.1 0-7.3-1.6-9.5-4.9-1.8-2.7-2.8-6.2-2.8-10.3 0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.5 1.2-6.4 3.4-8.8 6.3z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-c023e23\" data-block-id=\"c023e23\"><p class=\"stk-block-text__text\">Description for this block. Use this space for describing your block. Any text will do. Description for this block. You can use this space for describing your block.<\/p><\/div>\n<\/div><\/div><\/blockquote>\n\n\n\n<p>Proof of the right decisions of one of the leading manufacturers of cosmetic products and lavender oil in Bulgaria is its financial results. In 2022, Lavena&#8217;s sales will exceed BGN 21 million, representing a <strong>15% year-on-year increase.<\/strong><\/p>\n\n\n\n<p>With its own plantations, distillery, and laboratory, the <strong>company manages to produce 50 tons<\/strong> of quality lavender oil per year, which ranks it among the leading lavender oil producers in the world.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-1500c45\" data-block-id=\"1500c45\"><style>.stk-1500c45{height:35px !important}<\/style><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-do-you-track-millions-in-sales-across-five-continents\"><strong>How do you track millions in sales across five continents?<\/strong><\/h2>\n\n\n\n<p>Lavena has always relied on software and digital transformation has been part of the company&#8217;s development. Therefore, the necessary information has always been available.<\/p>\n\n\n\n<p>However, access to it, the resources to use it, and its accuracy proved to be a challenge. Generating the required information took longer, and scope of the reports was more modest. Each additional cut required additional time resources.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-cca757e\" data-block-id=\"cca757e\"><style>.stk-cca757e{height:35px !important}<\/style><\/div>\n\n\n\n<blockquote class=\"wp-block-stackable-blockquote stk-block-blockquote stk-block stk-2b45f46 is-style-default\" data-v=\"2\" data-block-id=\"2b45f46\"><div class=\"has-text-align-left stk-block-blockquote__content stk-container stk-2b45f46-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-a0940de\" data-block-id=\"a0940de\"><style>.stk-a0940de .stk--svg-wrapper .stk--inner-svg svg:last-child{height:50px !important;width:50px !important;opacity:0.6 !important}.stk-a0940de .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-a0940de .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--theme-palette-color-1,#F6891F) !important}.stk-a0940de .stk--svg-wrapper .stk--inner-svg{border-radius:64% !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-a0940de\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-a-0940-de-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-a-0940-de-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 50 50\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M9.4 14.6c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.3.9 7.3 2.7 2 1.8 3 4.2 3 7.3 0 1.9-.5 3.6-1.4 5.1-.9 1.5-2.2 2.7-3.8 3.6s-3.3 1.3-5.1 1.3c-4.1 0-7.3-1.6-9.5-4.9C.9 36.9 0 33.5 0 29.4c0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.3 1.3-6.2 3.5-8.7 6.4zm27.5 0c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.4.9 7.4 2.7 2 1.8 3 4.2 3 7.3 0 2.8-1 5.2-3 7.1-2 1.9-4.4 2.9-7.3 2.9-4.1 0-7.3-1.6-9.5-4.9-1.8-2.7-2.8-6.2-2.8-10.3 0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.5 1.2-6.4 3.4-8.8 6.3z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-7da236c\" data-block-id=\"7da236c\"><style>.stk-7da236c .stk-block-text__text{font-size:20px !important}@media screen and (max-width:999px){.stk-7da236c .stk-block-text__text{font-size:20px !important}}<\/style><p class=\"stk-block-text__text\"><em>Information is needed for decisions to be correct. Usually, this is done based on analysis of existing information. Therefore, we decided that by investing in a BI project, we would get speed and convenience in obtaining the necessary information,&#8220;<\/em> says Konstantin Shalamanov.<\/p><\/div>\n<\/div><\/div><\/blockquote>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-db0a524\" data-block-id=\"db0a524\"><style>.stk-db0a524{height:35px !important}<\/style><\/div>\n\n\n\n<p>On the other hand, the possibility of presenting the information in depth or in different dimensions would make it much easier to analyze it, which would greatly increase the efficiency of business decisions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"the-choice-of-software-and-consultant\"><strong>The choice of software and consultant<\/strong><\/h2>\n\n\n\n<p>Lavena took a professional approach to the selection of the BI tool. They<strong> researched the products available on the market and evaluated their advantages<\/strong> given the resources available in the company. They tried to imagine the benefits of the <a href=\"https:\/\/www.balkanservices.com\/eng\/business-software\/category\/business-intelligence\" data-type=\"link\" data-id=\"https:\/\/www.balkanservices.com\/eng\/business-software\/category\/business-intelligence\">BI system<\/a> in the company&#8217;s future development. Thus, the Lavena team assigned to work on the project evaluated the effectiveness of Qlik and the convenience of using the BI tool.<\/p>\n\n\n\n<p>The system provides <strong>two installation options<\/strong> &#8211; on-premises at the client (on-premises, Client-Managed) and in the cloud (SaaS). Lavena preferred the cloud version of the BI software <a href=\"https:\/\/www.balkanservices.com\/eng\/business-software\/qlik-sense\" data-type=\"link\" data-id=\"https:\/\/www.balkanservices.com\/eng\/business-software\/qlik-sense\">Qlik Sense.<\/a><\/p>\n\n\n\n<p>During the research process, the company sought the opinion of other companies using BI systems, as well as the opinion of industry professionals.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-9bc2aec\" data-block-id=\"9bc2aec\"><style>.stk-9bc2aec{height:35px !important}<\/style><\/div>\n\n\n\n<blockquote class=\"wp-block-stackable-blockquote stk-block-blockquote stk-block stk-a36394d is-style-default\" data-v=\"2\" data-block-id=\"a36394d\"><div class=\"has-text-align-left stk-block-blockquote__content stk-container stk-a36394d-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-34b2a0b\" data-block-id=\"34b2a0b\"><style>.stk-34b2a0b .stk--svg-wrapper .stk--inner-svg svg:last-child{height:50px !important;width:50px !important;opacity:0.6 !important}.stk-34b2a0b .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-34b2a0b .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--theme-palette-color-1,#F6891F) !important}.stk-34b2a0b .stk--svg-wrapper .stk--inner-svg{border-radius:64% !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-34b2a0b\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-34-b-2-a-0-b-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-34-b-2-a-0-b-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 50 50\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M9.4 14.6c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.3.9 7.3 2.7 2 1.8 3 4.2 3 7.3 0 1.9-.5 3.6-1.4 5.1-.9 1.5-2.2 2.7-3.8 3.6s-3.3 1.3-5.1 1.3c-4.1 0-7.3-1.6-9.5-4.9C.9 36.9 0 33.5 0 29.4c0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.3 1.3-6.2 3.5-8.7 6.4zm27.5 0c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.4.9 7.4 2.7 2 1.8 3 4.2 3 7.3 0 2.8-1 5.2-3 7.1-2 1.9-4.4 2.9-7.3 2.9-4.1 0-7.3-1.6-9.5-4.9-1.8-2.7-2.8-6.2-2.8-10.3 0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.5 1.2-6.4 3.4-8.8 6.3z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-80950e4\" data-block-id=\"80950e4\"><style>.stk-80950e4 .stk-block-text__text{font-size:20px !important}@media screen and (max-width:999px){.stk-80950e4 .stk-block-text__text{font-size:20px !important}}<\/style><p class=\"stk-block-text__text\"><em>&#8222;It was important for us that the product provider understood our needs, advised us through the implementation process, and was a partner to us, rather than just selling us a product. That is why Balkan Services&#8217; experience and good reputation in the market was crucial,&#8220;<\/em> says the CEO of Lavena.<\/p><\/div>\n<\/div><\/div><\/blockquote>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-babadaa\" data-block-id=\"babadaa\"><style>.stk-babadaa{height:35px !important}<\/style><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-do-discounts-affect-sales\"><strong>How do discounts affect sales?<\/strong><\/h2>\n\n\n\n<p>The idea of the project is to develop and deploy within 2022 a functioning <strong>BI tool that will extract, process, and load daily up-to-date sales data for Lavena.<\/strong><\/p>\n\n\n\n<p>The project starts with the business area &#8222;Sales&#8220;. Its scope includes a <strong>basic dashboard<\/strong> (the so-called Dashboard) at the company level, the <strong>ability to customize reports to individual needs, product analysis, customer analysis, discount analysis, geo-analysis, and receivables.<\/strong><\/p>\n\n\n\n<blockquote class=\"wp-block-stackable-blockquote stk-block-blockquote stk-block stk-66cc18b is-style-default\" data-v=\"2\" data-block-id=\"66cc18b\"><div class=\"has-text-align-left stk-block-blockquote__content stk-container stk-66cc18b-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-a398983\" data-block-id=\"a398983\"><style>.stk-a398983 .stk--svg-wrapper .stk--inner-svg svg:last-child{height:50px !important;width:50px !important;opacity:0.6 !important}.stk-a398983 .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-a398983 .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--theme-palette-color-1,#F6891F) !important}.stk-a398983 .stk--svg-wrapper .stk--inner-svg{border-radius:64% !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-a398983\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-a-398983-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-a-398983-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 50 50\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M9.4 14.6c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.3.9 7.3 2.7 2 1.8 3 4.2 3 7.3 0 1.9-.5 3.6-1.4 5.1-.9 1.5-2.2 2.7-3.8 3.6s-3.3 1.3-5.1 1.3c-4.1 0-7.3-1.6-9.5-4.9C.9 36.9 0 33.5 0 29.4c0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.3 1.3-6.2 3.5-8.7 6.4zm27.5 0c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.4.9 7.4 2.7 2 1.8 3 4.2 3 7.3 0 2.8-1 5.2-3 7.1-2 1.9-4.4 2.9-7.3 2.9-4.1 0-7.3-1.6-9.5-4.9-1.8-2.7-2.8-6.2-2.8-10.3 0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.5 1.2-6.4 3.4-8.8 6.3z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-f1cdd76\" data-block-id=\"f1cdd76\"><style>.stk-f1cdd76 .stk-block-text__text{font-size:20px !important}@media screen and (max-width:999px){.stk-f1cdd76 .stk-block-text__text{font-size:20px !important}}<\/style><p class=\"stk-block-text__text\"><em>&#8222;We offered an end-to-end solution that comprised certain analytics and reports that were appropriate for a business like theirs. What the Lavena team brought was related to the topic of &#8216;Discount Analysis by Customer and Line of Business&#8217;, as their business operates with discounts,&#8220; <\/em>explains Naeri Masihi, Head of Project Management at Balkan Services.<\/p><\/div>\n<\/div><\/div><\/blockquote>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-04b0e90\" data-block-id=\"04b0e90\"><style>.stk-04b0e90{height:35px !important}<\/style><\/div>\n\n\n\n<p>In this context, it is important to note that Lavena applies <strong>different trade discounts<\/strong> when working with clients &#8211; monthly, quarterly, and annual, which is why it was<strong> important for the company to be able to analyze<\/strong> <strong>these discounts and their effect on sales.<\/strong><\/p>\n\n\n\n<p>In addition to discount analysis, Lavena&#8217;s BI system has the mandatory components, metrics, and characteristics that are valid for any business &#8211; product mix (needs product analysis), customers (needs customer analysis), distribution (based on geography and locations).<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-a640c73\" data-block-id=\"a640c73\"><style>.stk-a640c73{height:35px !important}<\/style><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"the-five-stages-of-the-project\"><strong>The five stages of the project<\/strong><\/h2>\n\n\n\n<p>The implementation of the joint BI project with Lavena goes through five consecutive stages:<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-1275dab\" data-block-id=\"1275dab\"><style>.stk-1275dab{height:35px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-7028b4c\" id=\"1-requirements-elicitation-and-analysis\" data-block-id=\"7028b4c\"><h2 class=\"stk-block-heading__text\">1. Requirements elicitation and analysis<\/h2><\/div>\n\n\n\n<p>Project work started mid-May 2022 with a series of working sessions to extract user requirements. Their purpose is to specify the scope of the project and the expected outcome. By mid-July 2022, the project framework has been approved.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-ae587bf\" data-block-id=\"ae587bf\"><style>.stk-ae587bf{height:35px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-e6f1fbf\" id=\"2-preparation-and-planning\" data-block-id=\"e6f1fbf\"><h2 class=\"stk-block-heading__text\">2. Preparation and planning<\/h2><\/div>\n\n\n\n<p>In August 2022, the preparation of the two teams to start the project is underway &#8211; team formation, project planning, technical preparation, and setup.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-4131a69\" data-block-id=\"4131a69\"><style>.stk-4131a69{height:35px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-4dd0d50\" id=\"3-development-and-testing\" data-block-id=\"4dd0d50\"><h2 class=\"stk-block-heading__text\">3. Development and testing<\/h2><\/div>\n\n\n\n<p>At the beginning of September 2022, work on implementing the BI system starts. November 16 is the date on which the significant &#8222;Go-live&#8220; event for the project is marked.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-8cb9590\" data-block-id=\"8cb9590\"><style>.stk-8cb9590{height:35px !important}<\/style><\/div>\n\n\n\n<blockquote class=\"wp-block-stackable-blockquote stk-block-blockquote stk-block stk-937b068 is-style-default\" data-v=\"2\" data-block-id=\"937b068\"><div class=\"has-text-align-left stk-block-blockquote__content stk-container stk-937b068-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-dd3ddf2\" data-block-id=\"dd3ddf2\"><style>.stk-dd3ddf2 .stk--svg-wrapper .stk--inner-svg svg:last-child{height:50px !important;width:50px !important;opacity:0.6 !important}.stk-dd3ddf2 .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-dd3ddf2 .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--theme-palette-color-1,#F6891F) !important}.stk-dd3ddf2 .stk--svg-wrapper .stk--inner-svg{border-radius:64% !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-dd3ddf2\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-dd-3-ddf-2-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-dd-3-ddf-2-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 50 50\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M9.4 14.6c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.3.9 7.3 2.7 2 1.8 3 4.2 3 7.3 0 1.9-.5 3.6-1.4 5.1-.9 1.5-2.2 2.7-3.8 3.6s-3.3 1.3-5.1 1.3c-4.1 0-7.3-1.6-9.5-4.9C.9 36.9 0 33.5 0 29.4c0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.3 1.3-6.2 3.5-8.7 6.4zm27.5 0c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.4.9 7.4 2.7 2 1.8 3 4.2 3 7.3 0 2.8-1 5.2-3 7.1-2 1.9-4.4 2.9-7.3 2.9-4.1 0-7.3-1.6-9.5-4.9-1.8-2.7-2.8-6.2-2.8-10.3 0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.5 1.2-6.4 3.4-8.8 6.3z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-17513ca\" data-block-id=\"17513ca\"><style>.stk-17513ca .stk-block-text__text{font-size:20px !important}@media screen and (max-width:999px){.stk-17513ca .stk-block-text__text{font-size:20px !important}}<\/style><p class=\"stk-block-text__text\"><em>&#8222;Over the course of the project, we delivered components in stages to the customer to be tested by users of the BI system. This way we got faster and frequent feedback and adapted to their requirements to move in the right direction,&#8220;<\/em> says Naeri Masihi.<\/p><\/div>\n<\/div><\/div><\/blockquote>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-a4b345e\" data-block-id=\"a4b345e\"><style>.stk-a4b345e{height:35px !important}<\/style><\/div>\n\n\n\n<p>For easier orientation in the user interface and learning of basic functionalities, our team conducts training of BI system users at Lavena.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-52404f7\" data-block-id=\"52404f7\"><style>.stk-52404f7{height:35px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-20223bf\" id=\"4-adaptation-and-transition\" data-block-id=\"20223bf\"><h2 class=\"stk-block-heading__text\">4. Adaptation and transition<\/h2><\/div>\n\n\n\n<p>In the subsequent 5 weeks from the BI system release date in a production environment, users adapt to working with the new reporting tool. The project ends as planned before the Christmas holidays.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-ab37227\" data-block-id=\"ab37227\"><style>.stk-ab37227{height:35px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-6261a5f\" id=\"5-support\" data-block-id=\"6261a5f\"><h2 class=\"stk-block-heading__text\">5. Support<\/h2><\/div>\n\n\n\n<p>From the beginning of 2023, the after-sales service will start to ensure the process of support and assistance to users, maintenance, and upgrading of the new business intelligence system put into operation.<\/p>\n\n\n<div data-block=\"hook:3908\" class=\"alignfull\" data-block-structure=\"custom\"><div class=\"ct-container-full\" data-content=\"normal\"><article id=\"post-3908\" class=\"post-3908\"><div class=\"entry-content is-layout-constrained\">\n<div class=\"wp-block-media-text alignfull has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-center is-image-fill is-style-default has-palette-color-8-color has-palette-color-4-background-color has-text-color has-background has-link-color wp-elements-326cc7970ec94e154d90381fd2939023\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50);margin-left:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;grid-template-columns:auto 37%\"><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading has-white-color has-text-color\" style=\"margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0\">Looking for business software?<\/h2>\n\n\n\n<p class=\"has-palette-color-8-color has-text-color\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.234), 17px);line-height:1.5\">Our team is here to listen carefully and offer the right solution for you.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-088e0d7\" data-block-id=\"088e0d7\"><style>.stk-088e0d7{margin-bottom:30px !important;position:relative !important}@media screen and (max-width:999px){.stk-088e0d7{margin-bottom:36px !important}}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button is-style-ghost stk-block stk-cb9bee0\" data-block-id=\"cb9bee0\"><style>.stk-cb9bee0{top:23px !important}.stk-cb9bee0 .stk-button{padding-right:33px !important;padding-left:33px !important;background:var(--theme-palette-color-1,#F6891F) !important}.stk-cb9bee0 .stk-button:hover:after{background:transparent !important;opacity:1 !important}:where(.stk-hover-parent:hover,.stk-hover-parent.stk--is-hovered) .stk-cb9bee0 .stk-button:after{background:transparent !important;opacity:1 !important}.stk-cb9bee0 .stk-button:before{border-style:solid !important;border-color:var(--theme-palette-color-8,#ffffff) !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:0px !important;border-left-width:0px !important}.stk-cb9bee0 .stk-button__inner-text{color:var(--theme-palette-color-8,#ffffff) !important}<\/style><a class=\"stk-link stk-button stk--hover-effect-lift\" href=\"https:\/\/www.balkanservices.com\/eng\/contact\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"has-text-color stk-button__inner-text\">Schedule a free consultation &gt;<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><figure class=\"wp-block-media-text__media\" style=\"background-image:url(https:\/\/www.balkanservices.com\/blog\/wp-content\/uploads\/2024\/01\/BOO2528-1024x638.jpg);background-position:50% 50%\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"638\" src=\"https:\/\/www.balkanservices.com\/blog\/wp-content\/uploads\/2024\/01\/BOO2528-1024x638.jpg\" alt=\"\" class=\"wp-image-3887 size-full\" srcset=\"https:\/\/www.balkanservices.com\/blog\/wp-content\/uploads\/2024\/01\/BOO2528-1024x638.jpg 1024w, https:\/\/www.balkanservices.com\/blog\/wp-content\/uploads\/2024\/01\/BOO2528-300x187.jpg 300w, https:\/\/www.balkanservices.com\/blog\/wp-content\/uploads\/2024\/01\/BOO2528-768x478.jpg 768w, https:\/\/www.balkanservices.com\/blog\/wp-content\/uploads\/2024\/01\/BOO2528-1536x957.jpg 1536w, https:\/\/www.balkanservices.com\/blog\/wp-content\/uploads\/2024\/01\/BOO2528-2048x1276.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p><\/p>\n<\/div><\/article><\/div><\/div>\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-49f615c\" data-block-id=\"49f615c\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"focus-on-the-end-goal\"><strong>Focus on the end goal<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-75315b0\" data-block-id=\"75315b0\"><style>.stk-75315b0{margin-bottom:50px !important}<\/style><p class=\"stk-block-text__text\">As the project progressed and <strong>Lavena realized the potential of the BI system<\/strong>, new issues and requirements arose that were beyond what we had originally set out to achieve, risking going over time and budget.<\/p><\/div>\n\n\n\n<blockquote class=\"wp-block-stackable-blockquote stk-block-blockquote stk-block stk-72a4daa is-style-default\" data-v=\"2\" data-block-id=\"72a4daa\"><div class=\"has-text-align-left stk-block-blockquote__content stk-container stk-72a4daa-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-84916ee\" data-block-id=\"84916ee\"><style>.stk-84916ee .stk--svg-wrapper .stk--inner-svg svg:last-child{height:50px !important;width:50px !important;opacity:0.6 !important}.stk-84916ee .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-84916ee .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--theme-palette-color-1,#F6891F) !important}.stk-84916ee .stk--svg-wrapper .stk--inner-svg{border-radius:64% !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-84916ee\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-84916-ee-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-84916-ee-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 50 50\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M9.4 14.6c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.3.9 7.3 2.7 2 1.8 3 4.2 3 7.3 0 1.9-.5 3.6-1.4 5.1-.9 1.5-2.2 2.7-3.8 3.6s-3.3 1.3-5.1 1.3c-4.1 0-7.3-1.6-9.5-4.9C.9 36.9 0 33.5 0 29.4c0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.3 1.3-6.2 3.5-8.7 6.4zm27.5 0c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.4.9 7.4 2.7 2 1.8 3 4.2 3 7.3 0 2.8-1 5.2-3 7.1-2 1.9-4.4 2.9-7.3 2.9-4.1 0-7.3-1.6-9.5-4.9-1.8-2.7-2.8-6.2-2.8-10.3 0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.5 1.2-6.4 3.4-8.8 6.3z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-a1de022\" data-block-id=\"a1de022\"><style>.stk-a1de022 .stk-block-text__text{font-size:20px !important}@media screen and (max-width:999px){.stk-a1de022 .stk-block-text__text{font-size:20px !important}}<\/style><p class=\"stk-block-text__text\"><em>&#8222;It was a challenge not to &#8216;go with the flow&#8217; of newly emerging issues that distracted us from the end goal, but to be focused on what we had set out to do at the beginning,&#8220;<\/em> explains Naeri Masihi.<\/p><\/div>\n<\/div><\/div><\/blockquote>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-ee5e3cc\" data-block-id=\"ee5e3cc\"><style>.stk-ee5e3cc{height:35px !important}<\/style><\/div>\n\n\n\n<p>Thus, structuring the requirements and defining the core and mandatory components to shape and refine a scope and objectives that would be realistic and achievable within the desired budget and timeframe became a major challenge for the project.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-67b8b50\" data-block-id=\"67b8b50\"><style>.stk-67b8b50{height:35px !important}<\/style><\/div>\n\n\n\n<blockquote class=\"wp-block-stackable-blockquote stk-block-blockquote stk-block stk-f5f18ed is-style-default\" data-v=\"2\" data-block-id=\"f5f18ed\"><div class=\"has-text-align-left stk-block-blockquote__content stk-container stk-f5f18ed-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-fd9cb66\" data-block-id=\"fd9cb66\"><style>.stk-fd9cb66 .stk--svg-wrapper .stk--inner-svg svg:last-child{height:50px !important;width:50px !important;opacity:0.6 !important}.stk-fd9cb66 .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-fd9cb66 .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--theme-palette-color-1,#F6891F) !important}.stk-fd9cb66 .stk--svg-wrapper .stk--inner-svg{border-radius:64% !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-fd9cb66\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-fd-9-cb-66-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-fd-9-cb-66-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 50 50\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M9.4 14.6c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.3.9 7.3 2.7 2 1.8 3 4.2 3 7.3 0 1.9-.5 3.6-1.4 5.1-.9 1.5-2.2 2.7-3.8 3.6s-3.3 1.3-5.1 1.3c-4.1 0-7.3-1.6-9.5-4.9C.9 36.9 0 33.5 0 29.4c0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.3 1.3-6.2 3.5-8.7 6.4zm27.5 0c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.4.9 7.4 2.7 2 1.8 3 4.2 3 7.3 0 2.8-1 5.2-3 7.1-2 1.9-4.4 2.9-7.3 2.9-4.1 0-7.3-1.6-9.5-4.9-1.8-2.7-2.8-6.2-2.8-10.3 0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.5 1.2-6.4 3.4-8.8 6.3z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-3e031fa\" data-block-id=\"3e031fa\"><style>.stk-3e031fa .stk-block-text__text{font-size:20px !important}@media screen and (max-width:999px){.stk-3e031fa .stk-block-text__text{font-size:20px !important}}<\/style><p class=\"stk-block-text__text\"><em>&#8222;A major challenge for the project was structuring the large amount of information to refine the scope so that we did not embark on an impossible project. Therefore, translating desirable into achievable goals was a very important part of the project. Meeting deadlines on both sides is always a challenge. Effective communication between teams is needed to solve these challenges,&#8220;<\/em> Konstantin Shalamanov.<\/p><\/div>\n<\/div><\/div><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"the-final-result\"><strong>The final result<\/strong><\/h2>\n\n\n\n<p>Lavena has a <strong>BI tool with pre-defined reports and analytics<\/strong>, a<strong>s well as a flexible generator that enables the end user to quickly and easily create the design of their report themselves<\/strong> &#8211; choosing what features, metrics, and filters to include.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-fa18fc4\" data-block-id=\"fa18fc4\"><style>.stk-fa18fc4{height:35px !important}<\/style><\/div>\n\n\n\n<blockquote class=\"wp-block-stackable-blockquote stk-block-blockquote stk-block stk-823f51e is-style-default\" data-v=\"2\" data-block-id=\"823f51e\"><div class=\"has-text-align-left stk-block-blockquote__content stk-container stk-823f51e-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-9b8f319\" data-block-id=\"9b8f319\"><style>.stk-9b8f319 .stk--svg-wrapper .stk--inner-svg svg:last-child{height:50px !important;width:50px !important;opacity:0.6 !important}.stk-9b8f319 .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-9b8f319 .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--theme-palette-color-1,#F6891F) !important}.stk-9b8f319 .stk--svg-wrapper .stk--inner-svg{border-radius:64% !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-9b8f319\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9-b-8-f-319-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9-b-8-f-319-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 50 50\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M9.4 14.6c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.3.9 7.3 2.7 2 1.8 3 4.2 3 7.3 0 1.9-.5 3.6-1.4 5.1-.9 1.5-2.2 2.7-3.8 3.6s-3.3 1.3-5.1 1.3c-4.1 0-7.3-1.6-9.5-4.9C.9 36.9 0 33.5 0 29.4c0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.3 1.3-6.2 3.5-8.7 6.4zm27.5 0c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.4.9 7.4 2.7 2 1.8 3 4.2 3 7.3 0 2.8-1 5.2-3 7.1-2 1.9-4.4 2.9-7.3 2.9-4.1 0-7.3-1.6-9.5-4.9-1.8-2.7-2.8-6.2-2.8-10.3 0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.5 1.2-6.4 3.4-8.8 6.3z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-0b9ff66\" data-block-id=\"0b9ff66\"><style>.stk-0b9ff66 .stk-block-text__text{font-size:20px !important}@media screen and (max-width:999px){.stk-0b9ff66 .stk-block-text__text{font-size:20px !important}}<\/style><p class=\"stk-block-text__text\"><em>&#8222;It&#8217;s a capability with a lot of options,&#8220;<\/em> summarises Naeri Masihi from our team.<\/p><\/div>\n<\/div><\/div><\/blockquote>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-0cdb1a7\" data-block-id=\"0cdb1a7\"><style>.stk-0cdb1a7{height:35px !important}<\/style><\/div>\n\n\n\n<pre class=\"wp-block-preformatted\">It's important to note that users get daily reports based on up-to-date data, and<strong> the ability to save different selections saves time.<\/strong><\/pre>\n\n\n\n<p>Users of the BI software at the moment are the management of the company and the employees of the financial and accounting and sales department of Lavena.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-7aecacb\" data-block-id=\"7aecacb\"><style>.stk-7aecacb{height:35px !important}<\/style><\/div>\n\n\n\n<blockquote class=\"wp-block-stackable-blockquote stk-block-blockquote stk-block stk-0d41fb5 is-style-default\" data-v=\"2\" data-block-id=\"0d41fb5\"><div class=\"has-text-align-left stk-block-blockquote__content stk-container stk-0d41fb5-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-7734518\" data-block-id=\"7734518\"><style>.stk-7734518 .stk--svg-wrapper .stk--inner-svg svg:last-child{height:50px !important;width:50px !important;opacity:0.6 !important}.stk-7734518 .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-7734518 .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--theme-palette-color-1,#F6891F) !important}.stk-7734518 .stk--svg-wrapper .stk--inner-svg{border-radius:64% !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-7734518\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-7734518-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-7734518-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 50 50\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M9.4 14.6c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.3.9 7.3 2.7 2 1.8 3 4.2 3 7.3 0 1.9-.5 3.6-1.4 5.1-.9 1.5-2.2 2.7-3.8 3.6s-3.3 1.3-5.1 1.3c-4.1 0-7.3-1.6-9.5-4.9C.9 36.9 0 33.5 0 29.4c0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.3 1.3-6.2 3.5-8.7 6.4zm27.5 0c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.4.9 7.4 2.7 2 1.8 3 4.2 3 7.3 0 2.8-1 5.2-3 7.1-2 1.9-4.4 2.9-7.3 2.9-4.1 0-7.3-1.6-9.5-4.9-1.8-2.7-2.8-6.2-2.8-10.3 0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.5 1.2-6.4 3.4-8.8 6.3z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-5bc7b9b\" data-block-id=\"5bc7b9b\"><style>.stk-5bc7b9b .stk-block-text__text{font-size:20px !important}@media screen and (max-width:999px){.stk-5bc7b9b .stk-block-text__text{font-size:20px !important}}<\/style><p class=\"stk-block-text__text\"><em>&#8222;The entire management team has received an effective tool for analysis and decision-making. All users of the system now have reliable and timely information to better manage sales processes, to more quickly identify problem areas, and make timely decisions. It can be difficult to put a price on time for this,&#8220;<\/em> says Konstantin Shalamanov, CEO of Lavena.<\/p><\/div>\n<\/div><\/div><\/blockquote>\n\n\n\n<p>He points out that the 4 most important key metrics for that he monitors daily in the BI system are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sales compared to set targets and past periods;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Profitability of sales by customers\/markets\/products;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Effectiveness of the implemented policy;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>Top sales and margin by customer and item.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-a6adad7\" data-block-id=\"a6adad7\"><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-7556ef8\" data-block-id=\"7556ef8\"><style>.stk-7556ef8{margin-bottom:0px !important}<\/style><p class=\"stk-block-text__text\"><em>Qlik Sense Dashboard<\/em><\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-image-box aligncenter stk-block-image-box stk-hover-parent stk-block stk-26882ce is-style-default\" data-block-id=\"26882ce\"><style>.stk-26882ce{margin-bottom:27px !important}<\/style><div class=\"stk-block-content stk-inner-blocks has-text-align-center stk-row stk-block-image-box__content\">\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-5af2ff6\" data-block-id=\"5af2ff6\"><style>.stk-5af2ff6 .stk-img-wrapper{height:350px !important}:where(.stk-hover-parent:hover,.stk-hover-parent.stk--is-hovered) .stk-5af2ff6 .stk-img-wrapper::after{background-color:#000000B3 !important}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-3702\" src=\"https:\/\/www.balkanservices.com\/blog\/wp-content\/uploads\/2024\/01\/verni_danni-iavtomatichno-aktualizirane-1024x465-1.png\" width=\"1024\" height=\"465\" alt=\"Qlik Sense Dashboard - Balkan Services\" srcset=\"https:\/\/www.balkanservices.com\/blog\/wp-content\/uploads\/2024\/01\/verni_danni-iavtomatichno-aktualizirane-1024x465-1.png 1024w, https:\/\/www.balkanservices.com\/blog\/wp-content\/uploads\/2024\/01\/verni_danni-iavtomatichno-aktualizirane-1024x465-1-300x136.png 300w, https:\/\/www.balkanservices.com\/blog\/wp-content\/uploads\/2024\/01\/verni_danni-iavtomatichno-aktualizirane-1024x465-1-768x349.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/span><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-3edbf8e\" data-v=\"4\" data-block-id=\"3edbf8e\"><style>.stk-3edbf8e{align-items:center !important;display:flex !important}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-3edbf8e-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-3edbf8e-inner-blocks\"><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-fc5d921\" data-block-id=\"fc5d921\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"the-professional-training-and-attitude-of-the-work-teams\"><strong>The professional training and attitude of the work teams<\/strong><\/h2>\n\n\n\n<p>The approach of the teams of both companies to the project is similar and this helps a lot when working together, both teams are very clear that during the implementation of the project <strong>they work as one.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-3d0a0b4\" data-block-id=\"3d0a0b4\"><style>.stk-3d0a0b4{height:35px !important}<\/style><\/div>\n\n\n\n<blockquote class=\"wp-block-stackable-blockquote stk-block-blockquote stk-block stk-226316e is-style-default\" data-v=\"2\" data-block-id=\"226316e\"><div class=\"has-text-align-left stk-block-blockquote__content stk-container stk-226316e-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-82b7057\" data-block-id=\"82b7057\"><style>.stk-82b7057 .stk--svg-wrapper .stk--inner-svg svg:last-child{height:50px !important;width:50px !important;opacity:0.6 !important}.stk-82b7057 .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-82b7057 .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--theme-palette-color-1,#F6891F) !important}.stk-82b7057 .stk--svg-wrapper .stk--inner-svg{border-radius:64% !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-82b7057\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-82-b-7057-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-82-b-7057-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 50 50\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M9.4 14.6c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.3.9 7.3 2.7 2 1.8 3 4.2 3 7.3 0 1.9-.5 3.6-1.4 5.1-.9 1.5-2.2 2.7-3.8 3.6s-3.3 1.3-5.1 1.3c-4.1 0-7.3-1.6-9.5-4.9C.9 36.9 0 33.5 0 29.4c0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.3 1.3-6.2 3.5-8.7 6.4zm27.5 0c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.4.9 7.4 2.7 2 1.8 3 4.2 3 7.3 0 2.8-1 5.2-3 7.1-2 1.9-4.4 2.9-7.3 2.9-4.1 0-7.3-1.6-9.5-4.9-1.8-2.7-2.8-6.2-2.8-10.3 0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.5 1.2-6.4 3.4-8.8 6.3z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-2c8b3ae\" data-block-id=\"2c8b3ae\"><style>.stk-2c8b3ae .stk-block-text__text{font-size:20px !important}@media screen and (max-width:999px){.stk-2c8b3ae .stk-block-text__text{font-size:20px !important}}<\/style><p class=\"stk-block-text__text\"><em>The team of Lavena is easy to work with, they are strict, always responded on time and in very short deadlines&#8220; commented Nikolay Petrov, Senior BI consultant from our team about the joint work.<\/em><\/p><\/div>\n<\/div><\/div><\/blockquote>\n\n\n\n<blockquote class=\"wp-block-stackable-blockquote stk-block-blockquote stk-block stk-86b5b54 is-style-default\" data-v=\"2\" data-block-id=\"86b5b54\"><div class=\"has-text-align-left stk-block-blockquote__content stk-container stk-86b5b54-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-a5fb65f\" data-block-id=\"a5fb65f\"><style>.stk-a5fb65f .stk--svg-wrapper .stk--inner-svg svg:last-child{height:50px !important;width:50px !important;opacity:0.6 !important}.stk-a5fb65f .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-a5fb65f .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--theme-palette-color-1,#F6891F) !important}.stk-a5fb65f .stk--svg-wrapper .stk--inner-svg{border-radius:64% !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-a5fb65f\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-a-5-fb-65-f-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-a-5-fb-65-f-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 50 50\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M9.4 14.6c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.3.9 7.3 2.7 2 1.8 3 4.2 3 7.3 0 1.9-.5 3.6-1.4 5.1-.9 1.5-2.2 2.7-3.8 3.6s-3.3 1.3-5.1 1.3c-4.1 0-7.3-1.6-9.5-4.9C.9 36.9 0 33.5 0 29.4c0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.3 1.3-6.2 3.5-8.7 6.4zm27.5 0c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.4.9 7.4 2.7 2 1.8 3 4.2 3 7.3 0 2.8-1 5.2-3 7.1-2 1.9-4.4 2.9-7.3 2.9-4.1 0-7.3-1.6-9.5-4.9-1.8-2.7-2.8-6.2-2.8-10.3 0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.5 1.2-6.4 3.4-8.8 6.3z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-f2040af\" data-block-id=\"f2040af\"><style>.stk-f2040af .stk-block-text__text{font-size:20px !important}@media screen and (max-width:999px){.stk-f2040af .stk-block-text__text{font-size:20px !important}}<\/style><p class=\"stk-block-text__text\"><em>The experience and professionalism of the Balkan Services team combine very well with the resourcefulness and flexibility of the Lavena team. We tried to be as honest, efficient, and fast as possible. This allowed us to implement the project in the desired scope, and timeframe&#8220;, summarizes the success factors Konstantin Shalamanov, CEO of Lavena.<\/em><\/p><\/div>\n<\/div><\/div><\/blockquote>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-93ead7f\" data-block-id=\"93ead7f\"><style>.stk-93ead7f{height:36px !important}<\/style><\/div>\n\n\n\n<p>Here it is important to note that our team uses in-house expertise developed based on years of experience and <strong>successfully completed over 420 BI projects<\/strong>. The consultants who worked on the project from our side are very familiar with the basic reports, analyses, and key indicators needed for analyzing Lavena&#8217;s sales.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-16c8972\" data-block-id=\"16c8972\"><style>.stk-16c8972{height:35px !important}<\/style><\/div>\n\n\n\n<blockquote class=\"wp-block-stackable-blockquote stk-block-blockquote stk-block stk-f9b142c is-style-default\" data-v=\"2\" data-block-id=\"f9b142c\"><div class=\"has-text-align-left stk-block-blockquote__content stk-container stk-f9b142c-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-08c8a6d\" data-block-id=\"08c8a6d\"><style>.stk-08c8a6d .stk--svg-wrapper .stk--inner-svg svg:last-child{height:50px !important;width:50px !important;opacity:0.6 !important}.stk-08c8a6d .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-08c8a6d .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--theme-palette-color-1,#F6891F) !important}.stk-08c8a6d .stk--svg-wrapper .stk--inner-svg{border-radius:64% !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-08c8a6d\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-08-c-8-a-6-d-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-08-c-8-a-6-d-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 50 50\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M9.4 14.6c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.3.9 7.3 2.7 2 1.8 3 4.2 3 7.3 0 1.9-.5 3.6-1.4 5.1-.9 1.5-2.2 2.7-3.8 3.6s-3.3 1.3-5.1 1.3c-4.1 0-7.3-1.6-9.5-4.9C.9 36.9 0 33.5 0 29.4c0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.3 1.3-6.2 3.5-8.7 6.4zm27.5 0c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.4.9 7.4 2.7 2 1.8 3 4.2 3 7.3 0 2.8-1 5.2-3 7.1-2 1.9-4.4 2.9-7.3 2.9-4.1 0-7.3-1.6-9.5-4.9-1.8-2.7-2.8-6.2-2.8-10.3 0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.5 1.2-6.4 3.4-8.8 6.3z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-1b23bfe\" data-block-id=\"1b23bfe\"><style>.stk-1b23bfe .stk-block-text__text{font-size:20px !important}@media screen and (max-width:999px){.stk-1b23bfe .stk-block-text__text{font-size:20px !important}}<\/style><p class=\"stk-block-text__text\"><em>&#8222;Gross\/net sales quantity, gross\/net margin in value and percentage, gross\/net price, price in promotion, average price, planned units and values, active customers, &#8216;asleep&#8217; customers, the average number of items in invoice, receivables and delinquencies &#8211; these are all metrics that are common, familiar to us, and we know they are needed,&#8220;<\/em> says Naeri Masihi.<\/p><\/div>\n<\/div><\/div><\/blockquote>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-563d4a7\" data-block-id=\"563d4a7\"><style>.stk-563d4a7{height:35px !important}<\/style><\/div>\n\n\n\n<p>He adds that even with universally valid metrics and characteristics, and generally familiar reports, the necessary time and attention is given to the process of validating and confirming definitions so that specifics are not missed in the company&#8217;s business rules and practices.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-aa2fc57\" data-block-id=\"aa2fc57\"><style>.stk-aa2fc57{height:35px !important}<\/style><\/div>\n\n\n\n<blockquote class=\"wp-block-stackable-blockquote stk-block-blockquote stk-block stk-bb44528 is-style-default\" data-v=\"2\" data-block-id=\"bb44528\"><div class=\"has-text-align-left stk-block-blockquote__content stk-container stk-bb44528-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-9cdf68c\" data-block-id=\"9cdf68c\"><style>.stk-9cdf68c .stk--svg-wrapper .stk--inner-svg svg:last-child{height:50px !important;width:50px !important;opacity:0.6 !important}.stk-9cdf68c .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-9cdf68c .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--theme-palette-color-1,#F6891F) !important}.stk-9cdf68c .stk--svg-wrapper .stk--inner-svg{border-radius:64% !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-9cdf68c\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9-cdf-68-c-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9-cdf-68-c-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 50 50\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M9.4 14.6c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.3.9 7.3 2.7 2 1.8 3 4.2 3 7.3 0 1.9-.5 3.6-1.4 5.1-.9 1.5-2.2 2.7-3.8 3.6s-3.3 1.3-5.1 1.3c-4.1 0-7.3-1.6-9.5-4.9C.9 36.9 0 33.5 0 29.4c0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.3 1.3-6.2 3.5-8.7 6.4zm27.5 0c-2.4 2.9-3.6 5.9-3.6 8.9 0 1.3.2 2.4.5 3.3 1.8-1.4 3.8-2.1 6-2.1 2.9 0 5.4.9 7.4 2.7 2 1.8 3 4.2 3 7.3 0 2.8-1 5.2-3 7.1-2 1.9-4.4 2.9-7.3 2.9-4.1 0-7.3-1.6-9.5-4.9-1.8-2.7-2.8-6.2-2.8-10.3 0-5.2 1.4-9.9 4.1-14 2.8-4.1 6.9-7.5 12.5-10l1.5 2.8c-3.5 1.2-6.4 3.4-8.8 6.3z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-47730a9\" data-block-id=\"47730a9\"><style>.stk-47730a9 .stk-block-text__text{font-size:20px !important}@media screen and (max-width:999px){.stk-47730a9 .stk-block-text__text{font-size:20px !important}}<\/style><p class=\"stk-block-text__text\"><em>&#8222;The role of project management was to structure, organize, coordinate and communicate what Lavena needed so that the company&#8217;s management had the peace of mind that what was invested in terms of time, and finances would lead to the desired end result,&#8220;<\/em> she adds.<\/p><\/div>\n<\/div><\/div><\/blockquote>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-fc1f214\" data-block-id=\"fc1f214\"><style>.stk-fc1f214{height:35px !important}<\/style><\/div>\n\n\n\n<p>According to Naeri&#8217;s observations, this is one of Balkan Services\u2019 projects with a client that knows exactly what it wants and is clear about what it wishes to achieve with the project.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"extending-the-bi-project-beyond-sales\"><strong>Extending the BI project beyond sales<\/strong><\/h2>\n\n\n\n<p>As the potential of the BI system is explored, <strong>new ideas for application and expansion of analyses emerge.<\/strong> The next steps toward upgrading the BI system include expanding the scope of the project to more users so that as many people in the company as possible have the information they need promptly.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-b629498\" data-block-id=\"b629498\"><style>.stk-b629498{height:35px !important}<\/style><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-stackable-call-to-action stk-block-call-to-action stk-block stk-7e5149b is-style-default\" data-v=\"2\" data-block-id=\"7e5149b\"><style>.stk-7e5149b{margin-bottom:22px !important}<\/style><div class=\"stk-block-call-to-action__content stk-content-align stk-7e5149b-column stk-container stk-7e5149b-container stk-hover-parent\"><div class=\"has-text-align-center stk-block-content stk-inner-blocks stk-7e5149b-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-531be59\" data-block-id=\"531be59\"><p class=\"stk-block-text__text has-text-align-left\">At Balkan Services we have expert knowledge of business, technology and legislation, and we speak all three languages. We will listen carefully and advise you on choosing the right business system for your needs.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-05898e9\" data-block-id=\"05898e9\"><p class=\"stk-block-text__text has-text-align-left\">Balkan Services has been implementing business software solutions since 2006 and has completed more than 690 projects, of which more than 420 are in the area of BI systems. We follow a proven implementation methodology with clear steps and best practice know-how.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-d7923c3\" data-block-id=\"d7923c3\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button has-text-align-left stk-block stk-20e1600\" data-block-id=\"20e1600\"><a class=\"stk-link stk-button stk--hover-effect-darken\" href=\"\"><span class=\"stk-button__inner-text\">Contact us<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-divider alignfull stk-block-divider stk-block stk-0be02b4\" data-block-id=\"0be02b4\"><hr class=\"stk-block-divider__hr\"\/><\/div>\n\n\n<div class=\"ct-query-template-default is-layout-flow\"><article class=\"wp-block-post is-layout-flow post-5707 post type-post status-publish format-standard has-post-thumbnail hentry category-balkan-services category-erp-en\"><\/article><article class=\"wp-block-post is-layout-flow post-5699 post type-post status-publish format-standard has-post-thumbnail hentry category-balkan-services-bg category-erp\"><\/article><article class=\"wp-block-post is-layout-flow post-5677 post type-post status-publish format-standard has-post-thumbnail hentry category-cloud-technologies category-erp-en\"><\/article><article class=\"wp-block-post is-layout-flow post-5664 post type-post status-publish format-standard has-post-thumbnail hentry category-oblachni-tehnologii category-erp\"><\/article><article class=\"wp-block-post is-layout-flow post-5639 post type-post status-publish format-standard has-post-thumbnail hentry category-it\"><\/article><\/div>","protected":false},"excerpt":{"rendered":"<p>&nbsp;\u201cMaking business decisions is an important and complex process that poses challenges to the management of the company. Making the right decisions is a guarantee for the survival of the business, and making the right decisions quickly is the key to the development of the company&#8220; &#8211; Konstantin Shalamanov, CEO of Lavena AD Lavena is [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":2299,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[215,245],"tags":[],"class_list":["post-3701","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bi-en","category-projects"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How with BI &quot;Lavena&quot; tracks sales for millions on 5 continents<\/title>\n<meta name=\"description\" content=\"The new cloud-based BI system enables fast data processing, access to unified data for key business metrics, saves time. 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