{"id":4289,"date":"2024-02-27T14:29:58","date_gmt":"2024-02-27T14:29:58","guid":{"rendered":"https:\/\/www.balkanservices.com\/blog\/?p=4289"},"modified":"2024-04-15T12:38:05","modified_gmt":"2024-04-15T12:38:05","slug":"why-post-project-development-and-expert-support-are-key-to-business-software-effectiveness","status":"publish","type":"post","link":"https:\/\/www.balkanservices.com\/blog\/en\/why-post-project-development-and-expert-support-are-key-to-business-software-effectiveness\/","title":{"rendered":"Why post-project development and expert support are key to business software effectiveness"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Why post-project development and expert support are key to business software effectiveness<\/h1>\n\n\n\n<p>At Balkan Services, we believe that a successful project is not just a technically accomplished one, but <strong>one where you use the implemented business software to improve and grow <\/strong>your business every day.<\/p>\n\n\n\n<p>Once the solution is implemented, its &#8222;life&#8220; <strong>continues and evolves with the changing needs of your business<\/strong>. If you don&#8217;t dedicate dedicated resources to the subsequent development and expert maintenance of the system, you run the risk that at some point it will not fully perform its core functions.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What happens after business software implementation?<\/li>\n\n\n\n<li>Why is post-implementation development and expert support of the implemented solution<strong> key to its effectiveness<\/strong>?<\/li>\n\n\n\n<li>Who on the system and who to trust for its implementation?<\/li>\n<\/ul>\n\n\n\n<p>The answers to these questions and more tips on the topic will be discussed in this article.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-a193603\" data-block-id=\"a193603\"><style>.stk-a193603{height:35px !important}<\/style><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><a href=\"https:\/\/www.balkanservices.com\/eng\" target=\"_blank\" rel=\"noreferrer noopener\">Business software<\/a> after implementation<\/h2>\n\n\n\n<p>After implementing the chosen business software &#8211; <a href=\"https:\/\/www.balkanservices.com\/eng\/business-software\/category\/erp\" target=\"_blank\" rel=\"noreferrer noopener\">ERP<\/a>, <a href=\"https:\/\/www.balkanservices.com\/eng\/business-software\/category\/business-intelligence\" target=\"_blank\" rel=\"noreferrer noopener\">BI<\/a>, <a href=\"https:\/\/www.balkanservices.com\/eng\/business-software\/lucanet\" target=\"_blank\" rel=\"noreferrer noopener\">CPM software<\/a> for finance or other, and starting to work with it (the so-called Go-Live), users begin to adapt to the new way of working and go fully to work with the new system.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-0db5150\" data-block-id=\"0db5150\"><style>.stk-0db5150{height:35px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-cb7fc3f\" data-block-id=\"cb7fc3f\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-1293500\" data-block-id=\"1293500\"><style>.stk-1293500 .stk--svg-wrapper .stk--inner-svg svg:last-child{opacity:0.7 !important}.stk-1293500 .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-1293500 .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--theme-palette-color-1,#F6891F) !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-1293500\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-1293500-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-1293500-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M297.2 248.9C311.6 228.3 320 203.2 320 176c0-70.7-57.3-128-128-128S64 105.3 64 176c0 27.2 8.4 52.3 22.8 72.9c3.7 5.3 8.1 11.3 12.8 17.7l0 0c12.9 17.7 28.3 38.9 39.8 59.8c10.4 19 15.7 38.8 18.3 57.5H109c-2.2-12-5.9-23.7-11.8-34.5c-9.9-18-22.2-34.9-34.5-51.8l0 0 0 0c-5.2-7.1-10.4-14.2-15.4-21.4C27.6 247.9 16 213.3 16 176C16 78.8 94.8 0 192 0s176 78.8 176 176c0 37.3-11.6 71.9-31.4 100.3c-5 7.2-10.2 14.3-15.4 21.4l0 0 0 0c-12.3 16.8-24.6 33.7-34.5 51.8c-5.9 10.8-9.6 22.5-11.8 34.5H226.4c2.6-18.7 7.9-38.6 18.3-57.5c11.5-20.9 26.9-42.1 39.8-59.8l0 0 0 0 0 0c4.7-6.4 9-12.4 12.7-17.7zM192 128c-26.5 0-48 21.5-48 48c0 8.8-7.2 16-16 16s-16-7.2-16-16c0-44.2 35.8-80 80-80c8.8 0 16 7.2 16 16s-7.2 16-16 16zm0 384c-44.2 0-80-35.8-80-80V416H272v16c0 44.2-35.8 80-80 80z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-93ee9a3\" id=\"this-process-includes-training-of-key-users-conversations-and-fine-tuning-with-the-implementer-feedback-sessions-final-setup\" data-block-id=\"93ee9a3\"><h5 class=\"stk-block-heading__text\">This process includes training of key users, conversations and fine-tuning with the implementer, feedback sessions, final setup.\u00a0\u00a0<\/h5><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-25c4ea2\" data-block-id=\"25c4ea2\"><style>.stk-25c4ea2{height:35px !important}<\/style><\/div>\n\n\n\n<p>After final system configurations, if any are required, the business software implementation project is considered successfully completed and the solution enters the post-project development and expert support phase.<\/p>\n\n\n\n<p>Even technically sound implemented business systems need expert support, upgrades, development to more accurately meet your changing needs, which may be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your business is growing and the system needs upgrading;<\/li>\n\n\n\n<li>software users need new functionality to meet new obligations and requirements, including legal ones;<\/li>\n\n\n\n<li>the system has a new, better version (with cloud solutions, new versions are automatically installed);<\/li>\n\n\n\n<li>users need assistance with a functionality;<\/li>\n\n\n\n<li>for some reason the business software gives an error;<\/li>\n\n\n\n<li>you have ideas for new ways to optimize your business processes;<\/li>\n\n\n\n<li>key users change and need support when introducing new ones;<\/li>\n\n\n\n<li>and many other similar situations&#8230;<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-7423d2a\" data-block-id=\"7423d2a\"><style>.stk-7423d2a{height:35px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-4494843\" data-block-id=\"4494843\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-048e60d\" data-block-id=\"048e60d\"><style>.stk-048e60d .stk--svg-wrapper .stk--inner-svg svg:last-child{opacity:0.7 !important}.stk-048e60d .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-048e60d .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--theme-palette-color-1,#F6891F) !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-048e60d\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-048-e-60-d-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-048-e-60-d-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M297.2 248.9C311.6 228.3 320 203.2 320 176c0-70.7-57.3-128-128-128S64 105.3 64 176c0 27.2 8.4 52.3 22.8 72.9c3.7 5.3 8.1 11.3 12.8 17.7l0 0c12.9 17.7 28.3 38.9 39.8 59.8c10.4 19 15.7 38.8 18.3 57.5H109c-2.2-12-5.9-23.7-11.8-34.5c-9.9-18-22.2-34.9-34.5-51.8l0 0 0 0c-5.2-7.1-10.4-14.2-15.4-21.4C27.6 247.9 16 213.3 16 176C16 78.8 94.8 0 192 0s176 78.8 176 176c0 37.3-11.6 71.9-31.4 100.3c-5 7.2-10.2 14.3-15.4 21.4l0 0 0 0c-12.3 16.8-24.6 33.7-34.5 51.8c-5.9 10.8-9.6 22.5-11.8 34.5H226.4c2.6-18.7 7.9-38.6 18.3-57.5c11.5-20.9 26.9-42.1 39.8-59.8l0 0 0 0 0 0c4.7-6.4 9-12.4 12.7-17.7zM192 128c-26.5 0-48 21.5-48 48c0 8.8-7.2 16-16 16s-16-7.2-16-16c0-44.2 35.8-80 80-80c8.8 0 16 7.2 16 16s-7.2 16-16 16zm0 384c-44.2 0-80-35.8-80-80V416H272v16c0 44.2-35.8 80-80 80z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-c31f535\" id=\"we-always-advise-our-clients-to-keep-such-cases-in-mind-in-their-future-development-and-to-continue-to-rely-on-a-trusted-digitalization-partner-to-br-take-care-of-their-software-systems\" data-block-id=\"c31f535\"><h5 class=\"stk-block-heading__text\">We always advise our clients to keep such cases in mind in their future development and to continue to rely on a trusted digitalization partner to <br>take care of their software systems.<\/h5><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-e42ee3e\" data-block-id=\"e42ee3e\"><style>.stk-e42ee3e{height:35px !important}<\/style><\/div>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.balkanservices.com\/blog\/en\/4-business-software-implementation-challenges-what-do-the-experts-advise\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read more: 4 business software implementation challenges \u2013 what do the experts advise<\/a><\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-ef7893f\" data-block-id=\"ef7893f\"><style>.stk-ef7893f{height:35px !important}<\/style><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">When does post-project development and expert support of business software start?<\/h2>\n\n\n\n<p>In general, the basic lifecycle of developing a business system can be divided into <strong>3 basic stages:<\/strong><\/p>\n\n\n\n<p>1. Pre-project, in which the customer&#8217;s need is assessed;<\/p>\n\n\n\n<p>2. <strong>Project stage<\/strong> &#8211; preparation for the project is carried out, the business software is developed and\/or adjusted according to the needs defined in the pre-project stage.<\/p>\n\n\n\n<p>3.<strong> Post-project,<\/strong> which includes problem solving and case studies, system enhancements, development of new functionality, updating with a new version of the software, training of key users, etc.<\/p>\n\n\n\n<p>Post-project development and expert support of the business system takes effect after Stage 2 (Project) or from the date on which you later decide that you need professional help to develop the implemented software.<\/p>\n\n\n\n<p>When establishing a contractual relationship for post-project development and expert support, you should identify those of your employees who will have the authority to log cases or so-called tickets &#8211; problems, change requests and enhancements. <strong>These users are directly involved in the process of identifying problem causes,<\/strong> needs and requirements for change or improvements through timely and proactive communication with the support team.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-06fe04e\" data-block-id=\"06fe04e\"><style>.stk-06fe04e{height:35px !important}<\/style><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Who takes care of post-project development and expert support of the business system?<\/h2>\n\n\n\n<p>As well as the implementation of the business software itself, the subsequent development and expert support is best carried out by competent consultants who know the system and are aware of the specifics of your chosen solution implementation project.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-fabefd4\" data-block-id=\"fabefd4\"><style>.stk-fabefd4{height:35px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-b0b9505\" data-block-id=\"b0b9505\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-79bf771\" data-block-id=\"79bf771\"><style>.stk-79bf771 .stk--svg-wrapper .stk--inner-svg svg:last-child{opacity:0.7 !important}.stk-79bf771 .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-79bf771 .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--theme-palette-color-1,#F6891F) !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-79bf771\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-79-bf-771-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-79-bf-771-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path d=\"M297.2 248.9C311.6 228.3 320 203.2 320 176c0-70.7-57.3-128-128-128S64 105.3 64 176c0 27.2 8.4 52.3 22.8 72.9c3.7 5.3 8.1 11.3 12.8 17.7l0 0c12.9 17.7 28.3 38.9 39.8 59.8c10.4 19 15.7 38.8 18.3 57.5H109c-2.2-12-5.9-23.7-11.8-34.5c-9.9-18-22.2-34.9-34.5-51.8l0 0 0 0c-5.2-7.1-10.4-14.2-15.4-21.4C27.6 247.9 16 213.3 16 176C16 78.8 94.8 0 192 0s176 78.8 176 176c0 37.3-11.6 71.9-31.4 100.3c-5 7.2-10.2 14.3-15.4 21.4l0 0 0 0c-12.3 16.8-24.6 33.7-34.5 51.8c-5.9 10.8-9.6 22.5-11.8 34.5H226.4c2.6-18.7 7.9-38.6 18.3-57.5c11.5-20.9 26.9-42.1 39.8-59.8l0 0 0 0 0 0c4.7-6.4 9-12.4 12.7-17.7zM192 128c-26.5 0-48 21.5-48 48c0 8.8-7.2 16-16 16s-16-7.2-16-16c0-44.2 35.8-80 80-80c8.8 0 16 7.2 16 16s-7.2 16-16 16zm0 384c-44.2 0-80-35.8-80-80V416H272v16c0 44.2-35.8 80-80 80z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-22d1079\" id=\"dedicated-teams-have-extensive-experience-with-case-studies-of-various-customers-which-provides-a-basis-for-correct-and-quick-resolution-of-challenges-sharing-best-practices-for-optimizing-refinements-anticipating-and-preventing-problems\" data-block-id=\"22d1079\"><h5 class=\"stk-block-heading__text\">Dedicated teams have extensive experience with case studies of various customers, which provides a basis for correct and quick resolution of challenges, sharing best practices for optimizing refinements, anticipating and preventing problems.<\/h5><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-c42eed9\" data-block-id=\"c42eed9\"><style>.stk-c42eed9{height:35px !important}<\/style><\/div>\n\n\n\n<p>By establishing a contractual relationship with a team for follow-up development and expert support, <strong>you have allocated monthly hours with which you can rest assured that case studies and refinements will be completed in a realistic timeframe<\/strong> relative to the priority of the task.<\/p>\n\n\n\n<p>In these fixed hours, the team, who are familiar with your business and the cases that arise, are responsible for incident defect resolution, change management and follow-up development of the implemented system.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-f323a22\" data-block-id=\"f323a22\"><style>.stk-f323a22{height:35px !important}<\/style><\/div>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.balkanservices.com\/blog\/en\/quality-managment-why-and-how-we-do-it-in-balkan-services\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read more: Quality management \u2013 how important is it and how do we do it at Balkan Services?<\/a><\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-f690825\" data-block-id=\"f690825\"><style>.stk-f690825{height:35px !important}<\/style><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Post-project development and expert support <a href=\"https:\/\/www.balkanservices.com\/eng\/services\" target=\"_blank\" rel=\"noreferrer noopener\">services<\/a> we can help with<\/h2>\n\n\n\n<p>The services that go into the post-implementation phase of system development depend on the type and specifics of the business software. They can be broadly summarized as:<\/p>\n\n\n\n<p>1. Work on registered requests for:<\/p>\n\n\n\n<p>&#8211; Problems that include inability to open applications, server problem, browser problem, error messages, malfunctioning modules, etc.;<\/p>\n\n\n\n<p>&#8211; Changes or enhancements to the system;<\/p>\n\n\n\n<p>&#8211; System optimizations and enhancements;<\/p>\n\n\n\n<p>&#8211; Granting or changing user access to the system;<\/p>\n\n\n\n<p>&#8211; Installing the system on new devices, adjusting settings, and providing database connectivity (excluding cloud systems).<\/p>\n\n\n\n<p>2. Regular monitoring for proper functioning of the implemented solution.<\/p>\n\n\n\n<p>3. Consultation on specific business case and offering solutions within the scope of the system.<\/p>\n\n\n\n<p>4. Change\/refinement analysis and evaluation;<\/p>\n\n\n\n<p>5. Training.<\/p>\n\n\n\n<p>6. Preparation of documentation.<\/p>\n\n\n\n<p>7. Recommendations for improvements.<\/p>\n\n\n\n<p>8. Administrative services.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-7920ba1\" data-block-id=\"7920ba1\"><style>.stk-7920ba1{height:35px !important}<\/style><\/div>\n\n\n<div data-block=\"hook:3908\" class=\"alignfull\" data-block-structure=\"custom\"><div class=\"ct-container-full\" data-content=\"normal\"><article id=\"post-3908\" class=\"post-3908\"><div class=\"entry-content is-layout-constrained\">\n<div class=\"wp-block-media-text alignfull has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-center is-image-fill is-style-default has-palette-color-8-color has-palette-color-4-background-color has-text-color has-background has-link-color wp-elements-326cc7970ec94e154d90381fd2939023\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50);margin-left:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;grid-template-columns:auto 37%\"><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading has-white-color has-text-color\" style=\"margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0\">Looking for business software?<\/h2>\n\n\n\n<p class=\"has-palette-color-8-color has-text-color\" style=\"margin-top:var(--wp--preset--spacing--20);margin-bottom:var(--wp--preset--spacing--20);font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.234), 17px);line-height:1.5\">Our team is here to listen carefully and offer the right solution for you.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-stackable-button-group stk-block-button-group stk-block stk-088e0d7\" data-block-id=\"088e0d7\"><style>.stk-088e0d7{margin-bottom:30px !important;position:relative !important}@media screen and (max-width:999px){.stk-088e0d7{margin-bottom:36px !important}}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-button-group\">\n<div class=\"wp-block-stackable-button stk-block-button is-style-ghost stk-block stk-cb9bee0\" data-block-id=\"cb9bee0\"><style>.stk-cb9bee0{top:23px !important}.stk-cb9bee0 .stk-button{padding-right:33px !important;padding-left:33px !important;background:var(--theme-palette-color-1,#F6891F) !important}.stk-cb9bee0 .stk-button:hover:after{background:transparent !important;opacity:1 !important}:where(.stk-hover-parent:hover,.stk-hover-parent.stk--is-hovered) .stk-cb9bee0 .stk-button:after{background:transparent !important;opacity:1 !important}.stk-cb9bee0 .stk-button:before{border-style:solid !important;border-color:var(--theme-palette-color-8,#ffffff) !important;border-top-width:0px !important;border-right-width:0px !important;border-bottom-width:0px !important;border-left-width:0px !important}.stk-cb9bee0 .stk-button__inner-text{color:var(--theme-palette-color-8,#ffffff) !important}<\/style><a class=\"stk-link stk-button stk--hover-effect-lift\" href=\"https:\/\/www.balkanservices.com\/eng\/contact\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"has-text-color stk-button__inner-text\">Schedule a free consultation &gt;<\/span><\/a><\/div>\n<\/div><\/div>\n<\/div><figure class=\"wp-block-media-text__media\" style=\"background-image:url(https:\/\/www.balkanservices.com\/blog\/wp-content\/uploads\/2024\/01\/BOO2528-1024x638.jpg);background-position:50% 50%\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"638\" src=\"https:\/\/www.balkanservices.com\/blog\/wp-content\/uploads\/2024\/01\/BOO2528-1024x638.jpg\" alt=\"\" class=\"wp-image-3887 size-full\" srcset=\"https:\/\/www.balkanservices.com\/blog\/wp-content\/uploads\/2024\/01\/BOO2528-1024x638.jpg 1024w, https:\/\/www.balkanservices.com\/blog\/wp-content\/uploads\/2024\/01\/BOO2528-300x187.jpg 300w, https:\/\/www.balkanservices.com\/blog\/wp-content\/uploads\/2024\/01\/BOO2528-768x478.jpg 768w, https:\/\/www.balkanservices.com\/blog\/wp-content\/uploads\/2024\/01\/BOO2528-1536x957.jpg 1536w, https:\/\/www.balkanservices.com\/blog\/wp-content\/uploads\/2024\/01\/BOO2528-2048x1276.jpg 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p><\/p>\n<\/div><\/article><\/div><\/div>\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-07a1c8b\" data-block-id=\"07a1c8b\"><style>.stk-07a1c8b{height:35px !important}<\/style><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">4 criteria for selecting a <a href=\"https:\/\/www.balkanservices.com\/eng\/about\/team\" target=\"_blank\" rel=\"noreferrer noopener\">team<\/a> for post-project development and expert system support?<\/h2>\n\n\n\n<p>At Balkan Services, we have and develop teams for the post-project development and expert support of the solutions in our portfolio:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>BI solutions <a href=\"https:\/\/www.balkanservices.com\/eng\/business-software\/qlik-sense\" target=\"_blank\" rel=\"noreferrer noopener\">Qlik Sense<\/a> and QlikView<\/li>\n\n\n\n<li><a href=\"https:\/\/www.balkanservices.com\/eng\/business-software\/netsuite\" target=\"_blank\" rel=\"noreferrer noopener\">NetSuite ERP<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.balkanservices.com\/eng\/business-software\/soft1-erp\" target=\"_blank\" rel=\"noreferrer noopener\">Soft1 ERP<\/a><\/li>\n\n\n\n<li>CPM solution for finance <a href=\"https:\/\/www.balkanservices.com\/eng\/business-software\/lucanet\" target=\"_blank\" rel=\"noreferrer noopener\">LucaNet<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.balkanservices.com\/eng\/business-software\/category\/disclosure-management-and-xbrl\" target=\"_blank\" rel=\"noreferrer noopener\">AMANA software &#8211; part of the LucaNet group<\/a>: XBRL Tagger, Smartnotes, XBRL Auditor, XBRL Portal<\/li>\n<\/ul>\n\n\n\n<p>From our 17+ years of experience in the business software implementation and support industry, we can distinguish several key characteristics that a post-project development and expert support team should possess:<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-93ee746\" data-block-id=\"93ee746\"><style>.stk-93ee746{height:35px !important}<\/style><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Experience<\/h3>\n\n\n\n<p> <span style=\"font-size: revert; background-color: transparent; color: var(--theme-text-color); font-family: var(--theme-font-family); font-style: var(--theme-font-style, inherit); font-weight: var(--theme-font-weight); letter-spacing: var(--theme-letter-spacing); text-transform: var(--theme-text-transform);\">It is important that the team is made up of technically trained and in some cases certified consultants with experience in implementing, ensuring effective operation and development of client systems from multiple domains.<\/span><\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-8c7c3ff\" data-block-id=\"8c7c3ff\"><style>.stk-8c7c3ff{height:35px !important}<\/style><\/div>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Dedication<\/h3>\n\n\n\n<p>It&#8217;s a good idea to have consultants working on a client&#8217;s cases to deepen their knowledge of your business and the specifics of your system.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-22c2804\" data-block-id=\"22c2804\"><style>.stk-22c2804{height:35px !important}<\/style><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Time zone, location, language<\/h3>\n\n\n\n<p>Ideally, the post-project development and expert support team would consist of local consultants whose working hours mostly coincide with yours, be localized at least in the same country, and be able to communicate in at least 2 languages &#8211; Bulgarian and English.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-1264a1f\" data-block-id=\"1264a1f\"><style>.stk-1264a1f{height:35px !important}<\/style><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Communication channels<\/h3>\n\n\n\n<p>It is recommended that the consultancy company uses a special customer service system, the so-called Ticket system. It optimizes communication and response of both parties, as the system provides the possibility to register, classify and communicate cases, track their status and keep a history.<\/p>\n\n\n\n<p>It is important that the system&#8217;s post-project development and expert support team is easily accessible through other communication channels such as MS Teams, zoom, phone, etc.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-f918977\" data-block-id=\"f918977\"><style>.stk-f918977{height:35px !important}<\/style><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">In summary<\/h2>\n\n\n\n<p>A successful project is not just not just technically executed. The implemented business <strong>software continues to evolve after implementation<\/strong>, responding to the changing needs of the business to the fullest extent.<\/p>\n\n\n\n<p>We recommend that companies implementing a new business system in the organization establish a long-term relationship for post-project development and expert system support with the implementer or another consulting company. This gives them the peace of mind that they have a team of professionals they can rely on and that the system will best meet their needs.<\/p>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-0d22dc9\" data-block-id=\"0d22dc9\"><style>.stk-0d22dc9{height:35px !important}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-divider alignwide stk-block-divider stk-block stk-2230020\" data-block-id=\"2230020\"><hr class=\"stk-block-divider__hr\"\/><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-d222480\" data-block-id=\"d222480\"><style>.stk-d222480{height:35px !important}<\/style><\/div>\n\n\n\n<p>No business nowadays can grow and be competitive without the use of IT systems. Choosing the right software solution and implementing it is a complex, difficult but critically important decision.<\/p>\n\n\n\n<p>At Balkan Services we have expert knowledge of business, technology and legislation, and we speak all three languages. We will listen carefully and advise you on choosing the right business system for your needs.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.balkanservices.com\/eng\/contact\" target=\"_blank\" rel=\"noreferrer noopener\">Contact us ><\/a><\/div>\n<\/div>\n\n\n\n<p>Balkan Services has been supporting businesses on their digital transformation journey since 2006. We have already helped over 390 companies to digitize their business through the implementation of established software solutions and IT infrastructure management.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why post-project development and expert support are key to business software effectiveness At Balkan Services, we believe that a successful project is not just a technically accomplished one, but one where you use the implemented business software to improve and grow your business every day. Once the solution is implemented, its &#8222;life&#8220; continues and evolves [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":4287,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[245],"tags":[],"class_list":["post-4289","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-projects"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Post-project development and expert support of business software - Balkan Services<\/title>\n<meta name=\"description\" content=\"What happens after the implementation of business software and who to trust for post-project development and expert support of the selected solution &gt;\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.balkanservices.com\/blog\/en\/why-post-project-development-and-expert-support-are-key-to-business-software-effectiveness\/\" \/>\n<meta property=\"og:locale\" content=\"bg_BG\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Post-project development and expert support of business software - Balkan Services\" \/>\n<meta property=\"og:description\" content=\"What happens after the implementation of business software and who to trust for post-project development and expert support of the selected solution &gt;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.balkanservices.com\/blog\/en\/why-post-project-development-and-expert-support-are-key-to-business-software-effectiveness\/\" \/>\n<meta property=\"og:site_name\" content=\"\u0411\u043b\u043e\u0433\u044a\u0442 \u0437\u0430 \u0434\u0438\u0433\u0438\u0442\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u044f \u043d\u0430 Balkan Services\" 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