Microsoft Dynamics CRM is a Microsoft-developed software solution, which helps you to effectively manage your company's customer and partner relationships. The software is preferred by large and medium-sized companies, as it provides wide range of functionalities and automates commercial, marketing and servicing processes in the organization.
Balkan Services is the first CRM partner of the software giant Microsoft in Bulgaria. The company is a leading system integrator in Bulgaria, as well as the first company which implements the Microsoft Dynamics CRM Online cloud service on the Bulgarian market. Our team of professionals has over 5 years of experience and have made a number of successful CRM technology implementations in various industries. In order to meet customer needs and market trends, Balkan Services have also specialized in sales management mobile solutions implementation.
Thanks to the Microsoft Dynamics CRM technology, you can optimize both customer relationship management and mobile sales management. The solution covers the whole relationship process between the company and its partners and customers—starting from initial contact, offering, full customer communication (phone calls, emails, meetings, visits, tasks), contractual relationship management, order support management, marketing campaigns, support agreements, service teams management, asset management, etc.
