Balkan Services' client
When professionals team up together, things do really work out. The effort was definitely worth it and we are all very satisfied because the results are really impressive: time and money saved, optimization and flexible system of great potential for upgrading."
"Groupama is part of the French bancassurance group Groupama Assurances Mutuelles with over 100 years of international expertise and presence in 10 countries. "Groupama entered the Bulgarian market in 2008 and already serves over 750 thousand customers in Bulgaria. The company offers a broad portfolio of insurance products for each aspect of people's lives and activities.
The massive data volume that Groupama works with, as well as the daily work with many different types of reports, necessitates the implementation of a centralized BI system that allows for a summarized, graphical and dynamic presentation of general and life insurance information.
Prior to implementing Qlik Sense, the company's IT department was tasked with generating and continuously adjusting over 200 separate static reports, wasting valuable time and resources every day.
To optimize Groupama's operations, the Balkan Services team developed and implemented a BI system that provides reports and analytics grouped into 6 main reports in the areas of sales, claims, payments, marketing, claims quota and portfolio analysis.
The business analytics system provides access to:
Qlik Sense downloads, processes and loads data on a daily basis from the core transaction system of both Groupama Insurance and Groupama Life Insurance.
A key functionality of the BI system is the introduction of a flexible tool that allows end-users to configure the format and content of data (columns - nomenclature and calculation) in it.