PRIVACY NOTICES OF BALKAN SERVICES LTD

In relation to the new Regulation (EU) 206/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural person with regard to the processing of personal data and on the free movement of such data and considering BALKAN SERVICES LTD’s aim to follow strictly its legal obligations especially considering the personal data protection rules, we would like to inform you about the following:

BALKAN SERVICES LTD is a company registered under the Bulgarian legislation in the Commercial Register and the Register of the Legal Entities with Non-commercial Purpose at the Registry Agency of Republic of Bulgaria with UIC 131227851, having its registered address located in the City of Sofia, postal code 1000, 31 Ekzarh Yosif, fl.3. You could contact us through:

  • correspondence address: Sofia, 1000, 31 „Ekzarh Yosif“ Str, floor 3;
  • telephone:: +359 2980 95 99;
  • e-mail: info

BALKAN SERVICES’s day-to-day business activity requires processing of personal data of the following subjects:

  • Employees;
  • Job applicants;
  • Clients and contracting parties – individuals and/or employees and company representatives;
  • Visitors of the website www.balkanservices.com, who have provided their own personal data in order to use it, and who are not part of any other category mentioned above.

With these Privacy Notices we would like to inform you about the personal data that we process, the purposes for which we process such data and about your rights in this respect.

We would like to inform you that BALKAN SERVICES LTD's website www.balkanservices.com uses „cookies“by which it collects information about the behavior of its visitors, including personal data. More information about the ‘cookies’, including what type of ‘cookies’ we use, etc. could be found in our Cookies Policy (click here).

1.1. Privacy Notices for Employees

"BALKAN SERVICES “ LTD processes its employees’ (current and former) personal data in its capacity of employer and as described herein below.

Employees’ personal data which we process include: names, EGN (unique personal identifier), address, ID document data, gender, physical identity data, health status data, remuneration, education, professional activity, professional qualifications, marital status, family relations, contact data (telephone, e-mail, bank account).

Your health status data are sensitive data which we process only when it’s legally required, in order to protect the vital interests of the data subject or of another natural person or when the data subject has given his/ her consent, also in the event that the processing is BALKAN SERVICES LTD under the labor legislation and/or social security legislation and for the purposes of the preventive or occupational medicine.

In the event that you do not provide us with the required information, including with the necessary personal data, no labor contract could be concluded between BALKAN SERVICES LTD and you, and BALKAN SERVICES LTD would not be able to fulfill its legal and contractual obligations resulting from its capacity of an employer.

In your capacity of BALKAN SERVICES LTD's employee we shall process your data for one or more of the following purposes:

  • For the conclusion and/or execution of labor contract;
  • To fulfill our legal obligations;
  • For the purposes of the legitimate interests of BALKAN SERVICES LTD;
  • When the data subject has given his/ her consent.

BALKAN SERVICES LTD shall not store your data for a period longer than the required for the processing purpose. We store your data following the legally defined periods as well as considering the volume, specifics and sensitivity of the data, the processing purposes and whether we could complete them with different means.

Once the purpose for which your data have been processed are met, or once there is no legal obligation and/or legitimate interest, we shall erase or delete your data in a secure way.

BALKAN SERVICES LTD has the right to disclose your personal data only to:

  • СIts employees, whose professional obligations require processing of personal data on our behalf;
  • Public bodies when it’s legally required or for the purposes of our legitimate interests;
  • Companies providing internal audition services, suppliers of human resource management services, suppliers of accounting, legal, IT, banking, insurance, social security, social services and/or other services providers for the performance of contractual or legal obligations, as well as for the protection of the legitimate interest.

You shall be informed that we shall not disclose your data to other external organizations, companies and/ or individuals except for the ones described herein above or only when it is legally required or you have given your consent in advance.

BALKAN SERVICES LTD has implemented all appropriate technical and organizational measures with the objective of protecting your privacy and will update these measures as appropriate.

In case your data have been disclosed to third parties, we require that the adequate levels of protection have been implemented by them as well in order to safeguard the personal data as prescribed by the applicable legislation.

1.3. Privacy Notices for Clients and Contracting Parties

BALKAN SERVICES LTD processes its clients and contracting parties’ personal data in order to perform its contractual obligations and as described herein below.

The personal data of clients and contracting parties – individuals and/or employees and legal entities representatives, which we process are: names, EGN (unique personal identifier)/ date of birth or other ID number, address, professional qualification (including knowledge and practical skills), contact data (telephone, e-mail, bank account).

The provision of these data by you is voluntary and in the same time essential in order a contract between you and BALKAN SERVICES LTD to be concluded. In this respect, we inform you that we could fulfill our contractual obligation only if we are provided with the respective information. In the event that you are not willing to provide your personal data, we inform you that no contract could be concluded between BALKAN SERVICES LTD and you.

We shall process your data for one or more of the following purposes:

  • For the conclusion or execution of a contract;
  • To fulfill or meet our legal obligations;
  • For the purposes of the legitimate interest of BALKAN SERVICES LTD or of a third party;
  • When the data subject has given his/ her consent.

The personal data that you have provided will be stored by BALKAN SERVICES LTD in the period of the concluded contract. After its termination your personal data will be erased or deleted in a secure way except for the cases that there is a legitimate interest and/or a legal ground that obliges BALKAN SERVICES LTD to maintain its storage and/or processing and/or the subject has given his/her consent for the additional storage.

BALKAN SERVICES LTD has the right to disclose your personal data only to:

  • Its employees, whose professional obligations require processing of personal data on our behalf;
  • Public bodies when it’s legally required or for the purposes of our legitimate interests;
  • Companies providing internal audition services, suppliers of marketing and advertisement services, suppliers of accounting, legal, IT, banking and/or other services providers for the performance of contractual or legal obligations, as well as for the protection of the legitimate interest.

You shall be informed that we shall not disclose your data to other external organizations, companies and/ or individuals except for the ones described herein above or only when it is legally required or you have given your consent in advance.

BALKAN SERVICES LTD has implemented all appropriate technical and organizational measures with the objective of protecting your privacy and will update these measures as appropriate.

In case your data have been disclosed to third parties, we require that the adequate levels of protection have been implemented by them as well in order to safeguard the personal data as prescribed by the applicable legislation.

1.4. Privacy Notices applicable to data processing in an online environment

The herein provided rules apply in special events of data processing in an online environment. Such events are these where contact forms, provided on the website of BALAKAN SERVICES LTD, are used by its visitors (including such that are not specified in any of the categories in item 1.1-1.3 above), as well as the cases of online registration for participation in events organized by BALKAN SERVICE LTD (conference, training, seminar, etc.).

1.4.1.BALKAN SERVICES LTD processes the following personal data of the visitors of its website www.balkanservices.com that have used one of the contact forms: names, e-mail, telephone number, organization and position in the respective organization, content of the request/the message or any other statement.

We would like to inform you that BALKAN SERVICES LTD’s website uses ‘cookies’ by which it collects information about the behavior of its visitors, including personal data. More information about the ‘cookies’, including what type of ‘cookies’ we use, etc. could be found in our Cookies Policy (click here).

In addition, it should be noted that there are buttons on the website of BALKAN SERVICES LTD providing links to other sites, social networks, etc. that lead to profiles of BALKAN SERVICES LTD in the respective social networks. In the event that you are willing to use one or more of them, you shall consider the fact that by this action we will be provided with information about your participation in the respective social media.

The mentioned personal data are voluntarily provided by you and in the event that you are not willing to provide us with them, you shall be informed that you would not be able to use the functionality of the contact forms on our website, as well as some of the functionalities of our website.

BALKAN SERVICES LTD processes the provided personal data for the following purposes:

  • To process your request/ message or any other statement as well as to reply to it;
  • For the conclusion of a contract (provided that your request/ message or any other statement falls under the respective conditions);
  • For the purposes of the legitimate interest of BALKAN SERVICES LTD or of a third party;
  • When the data subject has given his/ her consent.

BALKAN SERVICES LTD shall not store your data for a period longer than the required for the processing purpose. We store your data following the legally defined periods as well as considering the volume, specifics and sensitivity of the data, the processing purposes and whether we could complete them with different means.

Once the purpose for which your data have been processed are met, or once there is no legal obligation and/or legitimate interest, we shall erase or delete your data in a secure way.

BALKAN SERVICES LTD has the right to disclose your personal data only to:

  • Its employees, whose professional obligations require processing of personal data on our behalf;
  • Public bodies when it’s legally required or for the purposes of our legitimate interests;
  • Suppliers of marketing and advertisement services; suppliers of legal services and to other services suppliers for the fulfillment of contractual or legal obligations, as well as for the safeguard of its legitimate interest.

You shall be informed that we shall not disclose your data to other external organizations, companies and/ or individuals except for the ones described herein above or only when it is legally required or you have given your consent in advance.

BALKAN SERVICES LTD has implemented all appropriate technical and organizational measures with the objective of protecting your privacy and will update these measures as appropriate.

In case your data have been disclosed to third parties, we require that the adequate levels of protection have been implemented by them as well in order to safeguard the personal data as prescribed by the applicable legislation.

1.4.2.BALKAN SERVICES LTD processes the following personal data of persons that have expressed their intention to participate in trainings, seminars, conferences and other events organized by BALKAN SERVICES LTD by an online registration: name and family name, e-mail, telephone number, organization and position in the respective organization.

The provision of these data by you is voluntary and in the same time essential in order for you to take part in the organized training, seminar, conference or other event. In connection with that we inform you that BALKAN SERVECIES LTD could only fulfill its obligations if you have provided us with the respective personal data. In the event that you are not willing to provide us with these data, we inform you that BALKAN SERVICES LTD could not be able to list you as a participant of the organized event (training, seminar, conference or other).

In addition, you should bear in mind that depending on the specific case the online registration could be performed through the opportunities provided by the social networks, etc. If you are willing to use them, you shall be informed that this will provide us with information about the social networks you take part in.

We shall process your data for one or more of the following purposes:

  • For the conclusion or execution of a contract (for your participation in the respective event – conference, seminar, training, etc.);
  • To fulfill or meet our legal obligations;
  • For the purposes of the legitimate interest of BALKAN SERVICES LTD or of a third party;
  • When the data subject has given his/ her consent.

The provided personal data will be stored by BALKAN SERVICES LTD until it is needed for the fulfillment of the purposes for which they are collected. After that your personal data will be deleted or erased in a secured way, except for the cases when there is a legitimate interest and or legal ground that obliges BALKAN SERVICES LTD to maintain their storage and/or processing and/or a consent for additional storage for fulfillment of additional purposes has been given by the subject.

Once the purpose for which your data have been processed are met, or once there is no legal obligation and/or legitimate interest, we shall erase or delete your data in a secure way.

BALKAN SERVICES LTD has the right to disclose your personal data only to:

  • Its employees, whose professional obligations require processing of personal data on our behalf;
  • Public bodies when it’s legally required or for the purposes of our legitimate interests;
  • Companies providing internal audition services, suppliers of marketing and advertisement services; suppliers of accounting, IT, legal, banking and/or other services suppliers for the fulfillment of contractual or legal obligations, as well as for the safeguard of its legitimate interest.

You shall be informed that we shall not disclose your data to other external organizations, companies and/ or individuals except for the ones described herein above or only when it is legally required or you have given your consent in advance.

BALKAN SERVICES LTD has implemented all appropriate technical and organizational measures with the objective of protecting your privacy and will update these measures as appropriate.

In case your data have been disclosed to third parties, we require that the adequate levels of protection have been implemented by them as well in order to safeguard the personal data as prescribed by the applicable legislation.

2. Rights of the Data Subjects

We would like to inform you that you have the right to require from BALKAN SURVICES LTD access to personal data, right to rectification or erasure of personal data, restriction of the processing of the provided data, the right to object to the processing, the right of personal data portability, as well as the right not to be a subject to a decision based solely on automated processing These rights could be exercised by sending an explicit request in this respect to the following e-mail: dp or in writing to the following address: Sofia, 1000, 31 Ekzarh Yosif Str, fl. 3.

In those cases when processing is based on a consent, you have the right to withdraw your consent at any time. The withdraw can be done by explicit notification sent to the following e-mail: dp or in writing to the following address: Sofia, postal code 1000, 31 Ekzarh Yosif Str, fl.3. It shall be noted that this will not affect the validity of the processing prior to the withdrawal of consent.

In the event that you assume that BALKAN SERVICES LTD violates your legal rights regarding the collecting, processing and storage of the provided personal data, you may contact the Personal Data Protection Commission or the competent courts as you have a right to file a complaint in which you can submit your complaints.

3. Changes of the Privacy Notices

This Notices of BALKAN SERVICES LTD are effective as of 25 May 2018, they could be revised periodically for which you will be notified in due time through an e-mail or in another appropriate way.

COOKIES POLICY OF BALKAN SERVICES LTD.

1. What are “cookies”?

In order to function and meet the needs and preferences of website visitors, our Website (https://www.balkanservices.com/) needs some information about its visitors. We are collecting this information by using cookies. These are small text files that are stored on your computer, mobile, or other device when you visit our Website. As a general rule, information gathered through the use of cookies does not allow visitors of the Website to be identified. If this is possible, we will notify you in advance and we will only collect such information for you if you explicitly agree to do so.

2. What type of “cookies” Balkan Services uses for its website and what their purpose is?

2.1. For the purpose of the normal functioning of the Website, optimization of its functionality and improvement of the online experience of its visitors, we use session and permanent cookies, first party and third party cookies.

Session cookies are cookies that are saved on the user's device when they visit the website and are automatically deleted when the web browser is closed.

Permanent cookiesare a type of cookie that is saved on the user's device when visiting the website for a certain, longer period of time.

First party cookiesare cookies that are installed and managed by Balkan Services primarily for the purposes of the services provided through the Website. At the moment, such cookies are not installed on our Website.

Third party cookies are cookies that are installed and managed by third parties primarily for the purposes of marketing and advertising the activities and services of Balkan Services as well as for analyzing visitors behavior and attendance on the Website.

2.2. In particular, we use the following types of cookies

Required Cookies

This type of cookie is required for the normal operation of our Website. Without them, you will not be able to navigate through our Web site, and take advantage of its features and services.

Advertising cookies, including third party cookies.

These cookies allow customized online products and services to suit your preferences. Thanks to them, you will see ads for Balkan Services products and services that are of interest to you both on our Website and beyond.

Behavior cookies, including third-party cookies.

Behavior cookies are extremely important for us to understand how you interact with our Website, which pages you visit most often, and which ads you are viewing. These cookies collect information for statistical purposes, which in most cases is not related to individual users.

We use behavior cookies to:

  • Have information about how you use our Website;
  • Measure the effectiveness of our ads;
  • Improve the user experience on our Website.

Preferences cookies

Preferred cookies collect information about your preferences by allowing the Website to store your actions and preferences (such as language, font size, and other individual settings) for a certain amount of time so you do not have to enter them each time you visit the website or switch from one page to another. We encourage you not to exclude these cookies, as you may lose the benefits of any personal settings you have made while using the Website.

3. Your Opportunities - How to Control Cookies

When you enter the Website, you will have access to informative text ("cookie bar"), which gives you the following options:

  • Agree to install cookies (by pressing the "I Agree" button);
  • Get more detailed information about the cookies used, which will refer you to this Cookie Policy.

In case you wish to accept all installed cookies on the Website (including third party cookies), you should click on the "I Agree" button.

If you want to customize the cookies you use, you can do this through your browser settings and / or those of the device you are using.

We inform you that you can withdraw the consent initially granted (in the cases where we needed it) at any time. To disable cookies and discontinue their use, you can follow one of the following links, depending on the browser you are using:

The current Cookie Policy of Balkan Services Ltd has been approved by the Company Manager and is in force as of 01.08.2018.