PRIVACY NOTICES OF BALKAN SERVICES LTD

In relation to the new Regulation (EU) 206/679 of the European Parliament and of the Council of 27 April 2016 on the protection of the natural person with regard to the processing of personal data and on the free movement of such data and considering BALKAN SERVICES LTD’s aim to follow strictly its legal obligations especially considering the personal data protection rules, we would like to inform you about the following:

BALKAN SERVICES LTD is a company registered under the Bulgarian legislation in the Commercial Register and the Register of the Legal Entities with Non-commercial Purpose at the Registry Agency of the Republic of Bulgaria with UIC 131227851, having its registered address located in the City of Sofia, postal code 1000, 31 Ekzarh Yosif, fl.3. You could contact us through:

  • correspondence address: Sofia, 1000, 31 „Ekzarh Yosif“ Str, floor 3;
  • telephone:: +359 2980 95 99;
  • e-mail: info

BALKAN SERVICES’ day-to-day business activity requires the processing of personal data of the following subjects:

  • Employees;
  • Job applicants;
  • Clients and contracting parties – individuals and/or employees and company representatives;
  • Visitors of the website www.balkanservices.com, who have provided their own personal data in order to use it, and who are not part of any other category mentioned above.

With these Privacy Notices, we would like to inform you about the personal data that we process, the purposes for which we process such data and about your rights in this respect.

We would like to inform you that BALKAN SERVICES LTD's website www.balkanservices.com uses „cookies“by which it collects information about the behaviour of its visitors, including personal data. More information about the ‘cookies’, including what type of ‘cookies’ we use, etc. could be found in our Cookies Policy (click here).

1.1. Privacy Notices for Employees

"BALKAN SERVICES “ LTD processes its employees’ (current and former) personal data in its capacity of employer and as described hereinbelow.

Employees’ personal data which we process include names, EGN (unique personal identifier), address, ID document data, gender, physical identity data, health status data, remuneration, education, professional activity, professional qualifications, marital status, family relations, contact data (telephone, e-mail, bank account).

Your health status data are sensitive data which we process only when it’s legally required, in order to protect the vital interests of the data subject or of another natural person or when the data subject has given his/ her consent, also in the event that the processing is BALKAN SERVICES LTD under the labour legislation and/or social security legislation and for the purposes of the preventive or occupational medicine.

In the event that you do not provide us with the required information, including with the necessary personal data, no labour contract could be concluded between BALKAN SERVICES LTD and you, and BALKAN SERVICES LTD would not be able to fulfil its legal and contractual obligations resulting from its capacity of an employer.

In your capacity of BALKAN SERVICES LTD's employee we shall process your data for one or more of the following purposes:

  • For the conclusion and/or execution of labour contract;
  • To fulfil our legal obligations;
  • For the purposes of the legitimate interests of BALKAN SERVICES LTD;
  • When the data subject has given his/ her consent.

BALKAN SERVICES LTD shall not store your data for a period longer than the required for the processing purpose. We store your data following the legally defined periods as well as considering the volume, specifics and sensitivity of the data, the processing purposes and whether we could complete them with different means.

Once the purpose for which your data have been processed are met, or once there is no legal obligation and/or legitimate interest, we shall erase or delete your data in a secure way.

BALKAN SERVICES LTD has the right to disclose your personal data only to:

  • СIts employees, whose professional obligations require the processing of personal data on our behalf;
  • Public bodies when it’s legally required or for the purposes of our legitimate interests;
  • Companies providing internal audition services, suppliers of human resource management services, suppliers of accounting, legal, IT, banking, insurance, social security, social services and/or other services providers for the performance of contractual or legal obligations, as well as for the protection of the legitimate interest.

You shall be informed that we shall not disclose your data to other external organizations, companies and/ or individuals except for the ones described hereinabove or only when it is legally required or you have given your consent in advance.

BALKAN SERVICES LTD has implemented all appropriate technical and organizational measures with the objective of protecting your privacy and will update these measures as appropriate.

In case your data have been disclosed to third parties, we require that the adequate levels of protection have been implemented by them as well in order to safeguard the personal data as prescribed by the applicable legislation.

1.3. Privacy Notices for Clients and Contracting Parties

BALKAN SERVICES LTD processes its clients and contracting parties’ personal data in order to perform its contractual obligations and as described hereinbelow.

The personal data of clients and contracting parties – individuals and/or employees and legal entities representatives, which we process are names, EGN (unique personal identifier)/ date of birth or another ID number, address, professional qualification (including knowledge and practical skills), contact data (telephone, e-mail, bank account).

The provision of these data by you is voluntary andat the same time essential in order a contract between you and BALKAN SERVICES LTD to be concluded. In this respect, we inform you that we could fulfil our contractual obligation only if we are provided with the respective information. In the event that you are not willing to provide your personal data, we inform you that no contract could be concluded between BALKAN SERVICES LTD and you.

We shall process your data for one or more of the following purposes:

  • For the conclusion or execution of a contract;
  • To fulfil or meet our legal obligations;
  • For the purposes of the legitimate interest of BALKAN SERVICES LTD or of a third party;
  • When the data subject has given his/ her consent.

The personal data that you have provided will be stored by BALKAN SERVICES LTD in the period of the concluded contract. After its termination, your personal data will be erased or deleted in a secure way except for the cases that there is a legitimate interest and/or a legal ground that obliges BALKAN SERVICES LTD to maintain its storage and/or processing and/or the subject has given his/her consent for the additional storage.

BALKAN SERVICES LTD has the right to disclose your personal data only to:

  • Its employees, whose professional obligations require the processing of personal data on our behalf;
  • Public bodies when it’s legally required or for the purposes of our legitimate interests;
  • Companies providing internal audition services, suppliers of marketing and advertisement services, suppliers of accounting, legal, IT, banking and/or other services providers for the performance of contractual or legal obligations, as well as for the protection of the legitimate interest.

You shall be informed that we shall not disclose your data to other external organizations, companies and/ or individuals except for the ones described hereinabove or only when it is legally required or you have given your consent in advance.

BALKAN SERVICES LTD has implemented all appropriate technical and organizational measures with the objective of protecting your privacy and will update these measures as appropriate.

In case your data have been disclosed to third parties, we require that the adequate levels of protection have been implemented by them as well in order to safeguard the personal data as prescribed by the applicable legislation.

1.4. Privacy Notices applicable to data processing in an online environment

The herein provided rules apply in special events of data processing in an online environment. Such events are these where contact forms, provided on the website of BALKAN SERVICES LTD, are used by its visitors (including such that are not specified in any of the categories in item 1.1-1.3 above), as well as the cases of online registration for participation in events organized by BALKAN SERVICE LTD (conference, training, seminar, etc.).

1.4.1.BALKAN SERVICES LTD processes the following personal data of the visitors of its website www.balkanservices.com that have used one of the contact forms: names, e-mail, telephone number, organization and position in the respective organization, the content of the request/the message or any other statement.

We would like to inform you that BALKAN SERVICES LTD’s website uses ‘cookies’ by which it collects information about the behaviour of its visitors, including personal data. More information about the ‘cookies’, including what type of ‘cookies’ we use, etc. could be found in our Cookies Policy (click here).

In addition, it should be noted that there are buttons on the website of BALKAN SERVICES LTD providing links to other sites, social networks, etc. that lead to profiles of BALKAN SERVICES LTD in the respective social networks. In the event that you are willing to use one or more of them, you shall consider the fact that by this action we will be provided with information about your participation in the respective social media.

The mentioned personal data are voluntarily provided by you and in the event that you are not willing to provide us with them, you shall be informed that you would not be able to use the functionality of the contact forms on our website, as well as some of the functionalities of our website.

BALKAN SERVICES LTD processes the provided personal data for the following purposes:

  • To process your request/ message or any other statement as well as to reply to it;
  • For the conclusion of a contract (provided that your request/ message or any other statement falls under the respective conditions);
  • For the purposes of the legitimate interest of BALKAN SERVICES LTD or of a third party;
  • When the data subject has given his/ her consent.

BALKAN SERVICES LTD shall not store your data for a period longer than the required for the processing purpose. We store your data following the legally defined periods as well as considering the volume, specifics and sensitivity of the data, the processing purposes and whether we could complete them with different means.

Once the purpose for which your data have been processed are met, or once there is no legal obligation and/or legitimate interest, we shall erase or delete your data in a secure way.

BALKAN SERVICES LTD has the right to disclose your personal data only to:

  • Its employees, whose professional obligations require the processing of personal data on our behalf;
  • Public bodies when it’s legally required or for the purposes of our legitimate interests;
  • Suppliers of marketing and advertisement services; suppliers of legal services and to other services suppliers for the fulfilment of contractual or legal obligations, as well as for the safeguard of its legitimate interest.

You shall be informed that we shall not disclose your data to other external organizations, companies and/ or individuals except for the ones described hereinabove or only when it is legally required or you have given your consent in advance.

BALKAN SERVICES LTD has implemented all appropriate technical and organizational measures with the objective of protecting your privacy and will update these measures as appropriate.

In case your data have been disclosed to third parties, we require that the adequate levels of protection have been implemented by them as well in order to safeguard the personal data as prescribed by the applicable legislation.

1.4.2.BALKAN SERVICES LTD processes the following personal data of persons that have expressed their intention to participate in trainings, seminars, conferences and other events organized by BALKAN SERVICES LTD by an online registration: name and family name, e-mail, telephone number, organization and position in the respective organization.

The provision of these data by you is voluntary andat the same time essential in order for you to take part in the organized training, seminar, conference or another event. In connection with that, we inform you that BALKAN SERVICES LTD could only fulfil its obligations if you have provided us with the respective personal data. In the event that you are not willing to provide us with these data, we inform you that BALKAN SERVICES LTD could not be able to list you as a participant of the organized event (training, seminar, conference or other).

In addition, you should bear in mind that depending on the specific case the online registration could be performed through the opportunities provided by social networks, etc. If you are willing to use them, you shall be informed that this will provide us with information about the social networks you take part in.

We shall process your data for one or more of the following purposes:

  • For the conclusion or execution of a contract (for your participation in the respective event – conference, seminar, training, etc.);
  • To fulfil or meet our legal obligations;
  • For the purposes of the legitimate interest of BALKAN SERVICES LTD or of a third party;
  • When the data subject has given his/ her consent.

The provided personal data will be stored by BALKAN SERVICES LTD until it is needed for the fulfilment of the purposes for which they are collected. After that your personal data will be deleted or erased in a secured way, except for the cases when there is a legitimate interest and or legal ground that obliges BALKAN SERVICES LTD to maintain their storage and/or processing and/or consent for additional storage for the fulfilment of additional purposes has been given by the subject.

Once the purpose for which your data have been processed are met, or once there is no legal obligation and/or legitimate interest, we shall erase or delete your data in a secure way.

BALKAN SERVICES LTD has the right to disclose your personal data only to:

  • Its employees, whose professional obligations require the processing of personal data on our behalf;
  • Public bodies when it’s legally required or for the purposes of our legitimate interests;
  • Companies providing internal audition services, suppliers of marketing and advertisement services; suppliers of accounting, IT, legal, banking and/or other services suppliers for the fulfilment of contractual or legal obligations, as well as for the safeguard of its legitimate interest.

You shall be informed that we shall not disclose your data to other external organizations, companies and/ or individuals except for the ones described hereinabove or only when it is legally required or you have given your consent in advance.

BALKAN SERVICES LTD has implemented all appropriate technical and organizational measures with the objective of protecting your privacy and will update these measures as appropriate.

In case your data have been disclosed to third parties, we require that the adequate levels of protection have been implemented by them as well in order to safeguard the personal data as prescribed by the applicable legislation.

2. Rights of the Data Subjects

We would like to inform you that you have the right to require from BALKAN SERVICES LTD access to personal data, right to rectification or erasure of personal data, restriction of the processing of the provided data, the right to object to the processing, the right of personal data portability, as well as the right not to be a subject to a decision based solely on automated processing These rights could be exercised by sending an explicit request in this respect to the following e-mail: dp or in writing to the following address: Sofia, 1000, 31 Ekzarh Yosif Str, fl. 3.

In those cases when processing is based on consent, you have the right to withdraw your consent at any time. The withdraw can be done by an explicit notification sent to the following e-mail: dp or in writing to the following address: Sofia, postal code 1000, 31 Ekzarh Yosif Str, fl.3. It shall be noted that this will not affect the validity of the processing prior to the withdrawal of consent.

In the event that you assume that BALKAN SERVICES LTD violates your legal rights regarding the collecting, processing and storage of the provided personal data, you may contact the Personal Data Protection Commission or the competent courts as you have a right to file a complaint in which you can submit your complaints.

3. Changesin the Privacy Notices

This Notices of BALKAN SERVICES LTD are effective as of 25 May 2018, they could be revised periodically for which you will be notified in due time through an e-mail or in another appropriate way.

COOKIES POLICY OF BALKAN SERVICES LTD.

1. WHAT ARE COOKIES

To function and respond to the needs and preferences of visitors, our website (www.balkanservices.com) needs certain information about its visitors. The same is collected using cookies. Cookies are small text files that are saved on your computer, mobile or other device when you visit our website. As a rule, the information collected using cookies does not allow the identification of the visitors of the website. But if this is possible, we will notify you in advance and will only collect such information about you in the event that you state your express consent we do so.

2. WHAT COOKIES DOES "BALKAN SERVICES" USE ON ITS WEBSITE AND WHAT IS THEIR PURPOSE

2.1. For the purposes of the normal functioning of the website, to optimize its functionalities, as well as to improve the online experience of its visitors, we use:

• Strictly necessary cookies

• Performance cookies

• Targeting cookies

• Functional cookies

• Unclassified cookies

2.2. More specifically about the types of cookies we use:

• Strictly necessary cookies

These cookies enable the basic functionality of the website, such as user login and account management. The website cannot be used properly without strictly necessary cookies.

• Performance cookies

Performance cookies are used to see how visitors use the website, such as cookies for analysis. These cookies cannot be used to directly identify a particular visitor.

• Targeting(advertising) cookies

Targeting cookies are used to identify visitors between different websites such as content partners, banner networks. These cookies can be used by companies to build a profile of visitors' interests or to display relevant advertisements on other websites.

• Functional cookies

These cookies are used to remember information about website visitors, e.g. language, time zone, improved content.

• Unclassified cookies

These are cookies that do not belong to any other category or are in the process of being categorized.

3. YOUR OPTIONS - HOW TO CONTROL COOKIES

When entering the website, you will have access to an informative text ("cookie banner") that provides you with the following options:

1. By selecting the "Accept All" button, you give your explicit consent to the installation of all categories of cookies on the website on your device.

2. Selecting the "Customize" button takes you to a page for personalized management of the categories of cookies on the website to be installed on your device, with detailed information about the individual categories of cookies and how they work. Thus, for example, you have the possibility to activate only the effective cookies that improve your stay on the website that cannot be used to identify you directly and at the same time you may refuse the installation of other categories of cookies.

4. HOW TO REFUSE THE INSTALLATION OF COOKIES?

In cases where you do not wish to use the site under the conditions in which we apply the cookies listed above, please select the "Decline all" option located on the page for personal cookie management, accessible by pressing the " Customizebutton. You should know that the website cannot be used properly without strictly necessary cookies, and therefore by selecting the " Decline all " option, the operation of strictly necessary cookies shall not be disabled.

You can refuse the installation of cookies in several ways:

a) INITIAL REFUSAL. After launching the cookie banner, you select the "Customize " button and then the "Decline all" button.

b) SUBSEQUENT DEACTIVATION. If you have selected the " Accept All " button when the cookie banner was initially loaded. In this case, you can again select the "cookie banner" icon located in the lower left corner of each page of the website, select the " Customize" button and then the " Decline all " button, which will disable the operation of all previously enabled cookies with the exception of strictly necessary ones.

c) DEACTIVATION THROUGH YOUR BROWSER SETTINGS AND/OR THROUGH THOSE OF THE DEVICE USED

Depending on the device, operating system and internet browser, there are different ways to disable cookies. As a general rule, to disable cookies, you should open your browser, find the Settings button, then the Privacy or Site settings button, select the Cookies button, and then turn off cookies.

Below you can find short step-by-step guides on how to disable cookies for different devices, operating systems and browsers:

A guide on how to disable cookies on Android.

A guide on how to disable cookies on iPhone.

A guide on how to disable cookies on iPad.

A guide on how to disable cookies on a Macbook.

A guide on how to disable cookies in Chrome.

A guide on how to disable cookies in Firefox.

A guide on how to disable cookies in Safari.

A guide on how to disable cookies in Edge.

5. HAVE ADDITIONAL QUESTIONS?

For contacts, please press the "Contact Us" button appearing on the first page of our site, where you can fill out a form, or use our email address - info.

The present Cookie Policy of "Balkan Services" Ltd. has been approved by the manager of the company and is in force as of 04/22/2024.