CRM (Customer Relationship Management) systems facilitate and improve customer relationship management which helps increase sales.
CRM organizes, automates and synchronizes the processes related to sales, marketing, service and technical support offered to the clients by the company. This type of software unites and stores at one place the entire available information on the clients and the organization - contacts, channels and chronology of communication, business potential etc.
Modern CRM systems allow data access from mobile devices at any time and from any place.
CRM applications can be provided by installation at the client (On-premise), or as a cloud service in the form of SaaS (Software-as-a-Service). They can also be autonomous solutions or in the form of a module within a business management system such as the ERP system.
CRM software is suitable for all companies willing to manage their sales process effectively and to improve their results regardless of the sector of operations and the type of products/services offered.
Problems solved by CRM systems:
CRM systems are an irreplaceable tool for managing the sales process and for improving sales results. They help for:
The Balkan Services team has many years of experience in implementing customer relationship systems. Our company has implemented a number of successful CRM projects mainly in medium and large companies in the trade, manufacturing, service and banking sectors.
"It was essential for us to implement not just a CRM system, but also a solution that allows our teams at all times to have the information they need to work effectively. I am very happy and appreciate that Balkan Services has provided us with a comprehensive solution that fully meets our requirements and increases the efficiency of our employees. The food supplements sector in Bulgaria is developing at an ever faster pace and the introduction of a modern mobile CRM system will allow us to meet the growing interest of Bulgarian consumers in our products. "