Market Leader - Mission Possible with Microsoft Dynamics CRM from Balkan Services

Successful solutions in Bulgaria - CRM Forum Sponsors: Balkan Services and Microsoft Bulgaria

April 12, 2013

Sheraton Hotel, Sofia, Rila Hall

The program:

Panel 1

9:00 - 9:30 Registration, coffee

9:30 - 9:40 Opening, Filip Mutafis - Managing Partner, Balkan Services and Milen Manchev - CRM Sales Lead South Balkans, Microsoft Bulgaria

9:40 - 10:00 Microsoft Dynamics CRM for all - Opportunities, Investments, Industries, Roadmap, Milen Manchev - CRM Sales Lead South Balkans, Microsoft Bulgaria

10:00 - 10:25 The Eight Building Blocks of CRM, Alex Zahariev - Gartner Bulgaria

10:25 - 10:50 Media CRM - Move Lead Management from Good to Great to Maximize Revenue. Campaigns Management – Enhance Sales Effectiveness, Dragomir Grigorov - Business Development Director, Investor.BG

10:50 - 11:00 Discussion

11:00 - 11:15 Coffee Break

Panel 2

11:15 - 11:40 Merchandising CRM - Mobile, social and analytics in data collection on the market, Vassilis Xypolias - Owner, ProAd

11:40 - 12:05 Customer Service Center - Is Mobile Customer Service Right For You? What's the Big Deal with Big Data for Customer Service?, Hasan Husain - Owner, Ege Computers

12:05 - 12:30 Pharmacy CRM - Empowering Sales People With Mobile Sales Applications Anytime, Anywhere, Vladislav Sokolov - Sales Director, Walmark

12:30 - 12:40 Discussion

12:40 - 13:00 Closing, cocktail Moderator: Hristina Dimitrova, Head of CRM & Business Development, Balkan Services

Seats are limited. Claim your participation!

12.04.2013, 9:00 - 13:00

Rila Hall, Sheraton Hotel, Sofia