The consulting company Balkan Services invites you to a one-day specialized CRM training "Managing relationships with customers."

WHY IS IT IMPORTANT? Studies show that companies with fully utilized CRM system can increase their sales by 29%. The course participants will be able to:
• Gain basic knowledge and practical skills in the field of sales management processes;
• Understand how to effectively and successfully manage the merchants and commercial areas;
• See how to build and manage successful sales teams;
• Acquire skills for effective business organization;
• Learn how to build long-term relationships with key customers;
• Acquire skills to prepare market analyses and establish contacts with customers;

WHO IS THIS TRAINING INTENDED FOR? The course is designed for sales and marketing managers, banking and insurance managers, company managers, professionals in marketing and sales. You will learn how to link strategy and technology and will be introduced to the best practices in the implementation of CRM solutions.

 The program includes theoretical and practical part. Here are some of the topics:
• Strategic importance of CRM and trends;
• New sales channels and new strategies for finding customers;
• Mobile CRM, management of sales teams;
• Design of a CRM system and implementation strategies;
• Good practices in the implementation of CRM solutions;
• Case studies on real application in MS CRM environment;
• Discussion and exchange of experience.

To participate, please complete the registration form and send it to us via e-mail: Additional information can be obtained on tel .: 02 980 95 99 or e-mail: