Customer satisfaction is a key measure of our performance, which is why for over 16 years we have been searching for the right software solutions for our customers and supporting them on their journey to digitalization.
Sharing feedback is very important to us, so we're always open to hearing what we could get even better at.
Our annual customer survey at the end of 2022 showed that 98% of respondents were satisfied with their experience with Balkan Services. The indicator is higher compared to 2021, which is also an expression of one of our values - Self-improvement.
The survey results reveal that in working with us, clients value most:
1. our professionalism and expertise;
2. our flexibility;
3. our responsiveness;
4. our swiftness;
5. our fair and friendly attitude.
Our success rate in the implementation of mote than 660 projects amounts to 99,23%, while every single project is another challenge to our team. We believe that a successfully completed project means not just a project technically accomplished, but one that companies use every day to improve and grow their business.
We do our best to exceed our customer’s expectations and dream that each of our projects will become a benchmark of world-class quality.
Thanks to all our customers and partners for their trust over the years!