In March, Balkan Services started Project No. BG05SFPR002-1.019-0035, "New Skills at Balkan Services Ltd." It is funded by the Human Resources Development Program 2021–2027 and co-financed by the European Union through the European Social Fund Plus. The first training session covered "Techniques and methods for implementing systems with a target of 100% zero waste in business processes."

The training involved 30 employees from all company teams, who acquired specific skills over 20 training hours.
 
The specialised training on the zero-waste approach strengthened skills for effectively identifying and eliminating inefficient processes by using new tools.
Through the training, participants gained practical knowledge and skills. With the experience gained, employees have the opportunity to better optimise business processes by applying the Zero Waste methodology, which will reduce inefficient steps, improve resource efficiency, and minimise operational costs, both in client-facing work and internally at Balkan Services. The implementation of this activity also enhances employees’ capacity to develop innovative digital solutions that align with the principles of sustainability and efficiency in clients’ business processes.

The project supports the company’s commitment to lifelong learning and ongoing skill development. 17 more employees from the product teams will undergo training on the topics: “Management of Digital Services for Software Implementation and Migration” and “Production and Delivery of Digital Products during Software Implementation and Migration.”