At Balkan Services, we conduct annual targeted measurement and analysis of client satisfaction as a key tool for developing and improving our services. Feedback from each client is of strategic importance to us and serves as a basis for planning specific actions and sustainably building on our partnerships.
The data from the latest survey, conducted at the end of 2025, shows an exceptionally high level of satisfaction—99% of participating clients say they are satisfied with our joint work and with the successful completion of projects.
We particularly value the fact that more and more customers are choosing to openly and articulately share their opinions about our joint work. This feedback is a key factor for our sustainable development and the continuous improvement of the services we offer.
The survey highlights five key aspects that clients value most highly in their work with us:
- quick response and effective assistance in urgent and ongoing cases;
- high professionalism, accuracy, and precision in execution;
- clear, timely, and constructive communication;
- high quality of services and solutions offered;
- flexibility and ability to adapt to specific customer needs.
The results of the survey confirm Balkan Services' position as a reliable partner with a clear client focus and continuous improvement of services.
We also greatly value constructive recommendations for improvement in specific aspects of our business. We approach all feedback with a high degree of responsibility, analyzing it in detail and turning it into concrete actions for development and improvement.
We would like to thank all our clients and partners for their trust over the years!
