Vladimir Rashev, Managing Director at Balkan Services, was interviewed for the December issue of Manager magazine. In his interview, he shared his opinion on when a company needs to implement a business management system (ERP, BI, CRM) and how to choose the right integrator.
According to Mr. Rashev, when choosing a system and an integrator one has to look for a reliable partner who has the competence and experience necessary to successfully complete the project. He also added that the best option is to consider implementing a management system since the very start of a new business.
In his interview, he pointed out that the more important question is how long does it take to get the investment back and not how much does the project cost. He says that BI and CRM system implementation can have ROI after 6 months of active use on average.
The whole interview is available in the December issue of Manager magazine or at this link.