Microsoft Dynamics CRM
Microsoft Dynamics CRM is a Microsoft-developed software solution, which helps you to effectively manage your company's customer and partner relationships. The software is preferred by large and medium-sized companies, as it provides wide range of functionalities and automates commercial, marketing and servicing processes in the organization.
Balkan Services is the first CRM partner of the software giant Microsoft in Bulgaria. The company is a leading system integrator in Bulgaria, as well as the first company which implements the Microsoft Dynamics CRM Online cloud service on the Bulgarian market. Our team of professionals has over 5 years of experience and have made a number of successful CRM technology implementations in various industries. In order to meet customer needs and market trends, Balkan Services have also specialized in sales management mobile solutions implementation.
Thanks to the Microsoft Dynamics CRM technology, you can optimize both customer relationship management and mobile sales management. The solution covers the whole relationship process between the company and its partners and customers—starting from initial contact, offering, full customer communication (phone calls, emails, meetings, visits, tasks), contractual relationship management, order support management, marketing campaigns, support agreements, service teams management, asset management, etc.
Microsoft Dynamics CRM solution is available in two options—On Premise (installed on on-premise servers) or Online (in the cloud). The cloud version, Microsoft Dynamics CRM Online, is suitable for implementation within companies which do not have the necessary infrastructure to install Microsoft Dynamics CRM On Premise, or which prefer the developer company to provide solution support. When purchasing Microsoft Dynamics CRM Online, the customer automatically gets new app versions and they pay on a subscription-per-user basis.
Full Microsoft Dynamics CRM functionalities can also be used via mobile devices, regardless of the OS (iOS, Android, Windows Mobile). The app allows for sales team routing and management, visit counting and getting GPS coordinates, registering orders and sales policy implementation, merchandizing activities, receivables management, quiries, etc.
One of the product's main advantages is its easy integration with Microsoft Outlook and ability to operate in offline mode. The solution has Microsoft Office integration enabled.
Users: Sales Directors, Sales Representatives, Merchandizers, Service Technicians, Coordinators, Marketing Departments, Senior Management
This feature allows the managers and sales teams to build, manage, control and analyze sales processes within the company. Taking advantage of Microsoft Dynamics CRM capabilities, they can focus on strategic matters and manage their businesses more effectively. The system helps significantly minimize errors by following the created processes and limiting the human factor.
Use of Microsoft Dynamics CRM technology to build and manage sales process within the organization allows for effective optimization of sales teams' tasks.
The system is designed to adequately meet the specific needs of any company by following the best successful practices in the field of sales in order to achieve the company goals. Sales management includes getting new customers and follow-up sales related to existing ones (cross sell and upsell).
Microsoft Dynamics CRM offers comprehensive analysis on efficiency of company leads and existing customers and partners relationships covering various activities—phone calls, emails, meetings, visits, tasks. This solution helps build and follow structured processes, which facilitate effective communication with customers and business partners, as well as the entire partner network.
Microsoft Dynamics CRM software solution enables management of the whole customer support process using a mobile app. The solution provides the mobile sales teams with necessary tools and enhances effectiveness and optimizes the whole sales process.
"The implemented system allows for the development of a clear strategy for introducing new products and widening of the product range according to the individual needs of every client. The sales rep is able to respond to customer requests immediately, which provides flexibility and helps us build special customer relations."