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Plasthim-T is one of the largest manufacturers of biaxially oriented polypropylene (BOPP), cast oriented polypropylene (CPP) and flexible packaging in Bulgaria and on the Balkan Peninsula. The company is also one of the largest producers of BOPP film in Europe. 

Deployment of the CRM solution

Project description:

The project has been developed entirely upon the Microsoft Dynamics CRM platform. The objective is to improve customer relationship management, reporting and planning visits. Management of potential transactions. The process of managing the production of samples, according to the individual requirements of each customer.

Benefits (for the company) from the implementation of the project:

Improved accountability
Access to specific customer information from any point and at any time
Enhanced ability to identify customer needs
Tracking the history of business relationships


The Sales Representatives